La Carreta Mexican - Londonderry

I was here for a work event that was arranged in a private banquet room. The waitress who was assigned to us was very helpful and attentive. The food was good but not that different from any other Mexican restaurant.

This is my second time at this restaurant! The first time, the service was exceptional! Even though the restaurant wasn’t bustling this time, our server was a little slow and even forgot some of our orders. It was good! I had the molcajate, which was good.

I have eaten at the Londonderry location many times over the past 4 years and NEVER in my life have I experienced such verbally abusive service from the waitstaff and/or total disregard by a manager on duty for the wrongful actions of their employees, as I did tonight. I order the same thing every time I go to this restaurant d/t dietary needs grilled chicken quesadilla with no rice, no beans. And, a side of French fries. With that meal comes sour cream and guacamole. I speak perfect English. The server got the order wrong and I was served a chimichanga. Quesadilla and chimichanga do not sound alike! Having to send back the food, I waited for the right meal to be served. In the mean time, the server came over to me to accuse ME of ordering the wrong food! She did not stop there, she blatantly lied to me and my husband... she said every time you come in here you register a complaint . I have NEVER once complained because I have never had any reason to complain. She did not stop there, but rather she went on and on blaming me for the order being wrong rather than taking personal responsibility in placing the wrong order with the kitchen. She NEVER apologized. My husband had to step in and tell her she was wrong and that she was lying! The waitstaff even tried to charge me an additional $6.00 for something that was included in the price of the meal. The manager on duty was not very responsive and could have cared less that I told her that we wouldn 't be back. Having the wrong order is one thing, but to be blatantly lied about by the server to my face and in front of my husband, who knew she was lying because we always go together, was a step too far! We won 't be back.

We showed up with a party of 16 this evening. We told them if they had to split us up into different tables that it was okay. They basically turned us away and said they didn't have tables for us. They said their kitchen was backed up. They didn't have enough weight staffand their larger tables just sat. Totally ok. We will wait for three booths etc . I was shocked and looked at the manager and said I've never been turned away at a restaurant before. You can't give us a wait time while you figure out the seating situation? They said it would be 2 and 1/2 hours to make us go away. We will never be back and will never recommend you. I've never seen a a restaurant turn away people. Give me the wait time and let me decide if I can do it. Don't turn me away because weI have too many people.

I used to visit the other location often, but now I prefer this one. The prices are better, the quality of the food is higher, and the salsa is superior. This is now my favorite restaurant.