Smoke's Poutinerie - London

No washrooms, uncooked chicken, cold gravy and very poor count of cheese curds. 45min to refund our money.The washrooms are out of service every night and they still allow people to dine in. The popcorn chicken was frozen in the center and the gravy on the traditional pouting was cold. The traditional pouting we ordered was the largest available size and we could count the number of cheese curds on one hand. When we asked for a refund they try to force us to accept the same order made again and when we finally agreed on a refund they continued serving customers and continued preparing online orders while telling us that they are working on refunding our money. We paid in cash therfore I couldn't understand why it was so complicated for the employees to complete the return. Uncooked frozen chicken Will definitely give any body salmonella Our appetites were diminished. I cannot believe they still tried to convince us to allow them to remake our meal, and expected us to actually eat it. No washrooms, uncooked chicken, cold gravy and very poor count of cheese curds. 45min to refund our money.

Got the veggie deluxe poutine. Not good. The fries and peas taste like they are freezer burnt, but my major issue is that the caramelized onions were crunchy and raw. Picked them all off. Only good thing were the mushrooms and gravy.

Classic place for me, I just love the pulled pork poutine wiht extra pork, layered of course. The new owners are super nice and treated my daughter with such customer service they passed along a side little fry just for her as a surprise free item. I haven't been here in years and it was a good treat.Kid-friendliness: Easy listening music and friendly owners that interact with kids.

Since 2016, this holy grail has been living in my head rent-free, and it makes me so proud to be Canadian.Amazing poutine, amazing people, and an overall amazing experience for anyone who wants to indulge in Canadian cuisine at it's absolute best. You will not regret it.

I woukd give zero stars if I could. I orderded butter chicken poutine in store. It was cold, there is no chicken in it, was half the size I was expecting when I'm paying 17$, it doesn't even remotely taste like butter chicken. It tastes like Swiss chalet sauce. $17 is an outrageous price to begin with but i thought it was going to taste incredible, but it was far from that. I will not be returning.