Marble Slab Creamery - London

I was disappointed with the way one staff member treated customers at this restaurant. The customer service was poor, and when asked about it, the rude staff member blamed it on being busy. Instead of providing a polite response, they could have handled the situation better. To add insult to injury, they were laughing after my wife expressed her discontent.

The staff at this restaurant is amazing and kind. Every time I go there, they are super nice and accommodating, always giving me exactly what I want. The ice cream is always delicious and the portion size is perfect. Definitely worth a visit!

Your restaurant policy is terrible. I requested my ice cream flavors to be separated, and that's what I expected to receive for the price I paid.

Everyone’s so professional here. great ice cream! 10/10

I placed an online custom photo cake order 2 weeks prior to picking it up. I was extremely disappointed and upset when I was handed a blank cake with no picture. Despite my order having a successfully uploaded custom picture, and me paying the price for it, the person who “wrote the order” left out the fact that it was a photo cake. I had planned my husbands birthday theming around this photo cake and this store could not follow through with instructions. Upon discovering their mistake they did offer me a full refund however the employee was less than sympathetic and said “well you get a free cake” however what I wanted was the proper cake that I ordered. When I asked them to just remake the cake for me the same day, she declined my request stating that “the owner is not in today and they have to do it”. So yes, I did get a “free” cake due to this store’s incompetence but I basically received a “too bad” instead of a proper fix. She also declined to give me the owners name so I can speak directly with them about my issue, and instead handed me a generic marble slab business card with no names on it. I chose this place for my husbands cake because of the custom printing they offer and I looked forward to his reaction the whole 2 weeks leading up to pickup day. Safe to say I will NEVER trust this place again and i am extremely disappointed with their lack of solution. I didn’t want money back, I wanted the cake I ordered.