London Hong Kong

Food is not bad, the service is fair, the environment is good, easy accessible by car, very good online booking.

The food was great but the service wasn't. They brought out starters one by one, so we couldn't eat together. There was also a 45 min wait for the food to arrive. The staff was rude when we asked how long the food was going to be. Even the bill took 30mins to arrive. Terrible service. The bill was also not itemised so no idea what we were charged for, looked very expensive for what we received.

I ordered this as a special valentines meal. I knew the main meal prices were expensive but I was shocked to receive a phone call stating I had to spend a minimum of 20 per person on food.. This wasn't stated anywhere on the booking! I arrived 20 minutes early and was shown to the bar and ordered drinks and said I was happy to accept my table early if available.. Half a hour later I was still waiting for my table yet had seen couples without a reservation get seated straight away so was a little surprised that I had to ask if my own table was ready and not be called over by the host. I ordered the minimum 40 worth of food and ordered 2 starters and 3 main meals. The starters came promptly but this is where the problems continued.. The portion sizes were tiny, 6 vegetable spring rolls which you could eat in one mouthful. During this time and all through out the service, I had different waiters bringing me more starters that I did not order and even the tables next to me had to refuse food 3 times which they did not order. Once the starters had been cleared, the mains were promptly brought over apart from the 1/4 duck.. So we had the sweet and sour chicken (tiny portion yet again) and beef noodles.. A server came over to me and confirmed my name an asked if I had a booking for 7 people whilst I was eating my meal! I was a bit confused by this as the meal kept getting interrupted. Another waiter was hovering over me waiting for me to take my plate whilst I was still eating! The duck never came by it self, I had to ask where it was.. If I didn't have a minimum spend I would have asked for it to have been deducted. Once the duck was cleared, we had another server ask us if we had finished our starters! Once the bill came it wasn't itemised and just stated Food: ?? And drink ?? Overall it was a thoroughly disappointing experience and sadly won't be turning up again as Ive never had such poor service. Such a shame.

OK food, OK service (often need to attract attention), prices are high for what it is (2 courses, soft drinks for 2 people £45). The biggest issue I have is that you don’t get a receipt in English, that the payer can understand. Not sure how this is considered acceptable in these open, transparent days we live in. A real shame.

The atmosphere was good, the food was really tasted great and the service was excellent. You are never rushed and there are plenty of staff available. Its also good to have the text reminder service.