Caffe Concerto Oxford Street - London

We selected the afternoon tea package, but the cakes that were brought to us were different from the ones shown in the menu photos. However, after we brought this to the attention of the staff, they provided us with different cakes. We tried to order the dry champagne but unfortunately, it was not available. The staff seemed to be quite busy, resulting in slow service when placing our order. Once the food arrived, everything was satisfactory. The restaurant is in a good location.

I cannot believe it! I made a reservation well in advance, specifying that we were celebrating both of my kids' birthdays - one for afternoon tea, two for breakfast, and one for pizza. I even included a note requesting these specific arrangements. However, when we arrived at the restaurant, they informed me that they couldn't accommodate our requests. They claimed they didn't receive the notes from OpenTable and that it didn't filter through. Despite my repeated attempts to contact them before our arrival, I was never able to speak to a real person regarding our arrangements. Overall, it was a huge disappointment.

I can't emphasize enough how not worth it this place is. The restaurant is dirty, the food is tough and overly sweet, and the prices are unreasonable. It's better to just walk into any random cafe or pub in central London instead!

Kept leaving the door open asked numerous times for it to be shut so I could enjoy my meal but they kept on opening it I’m pretty sure on purpose so ended up putting my coat on inside which isn’t ideal! Plate was chipped which put me off. Wasn’t extremely clean either. Not the nicest one I’ve been to expected better for Oxford street. Definitely not as nice as the Chelsea one. Wouldn’t return anyway.

Quite relaxing atmosphere, the food is good and size is bigger than average cafe, very casual.