Afternoon Tea at Caffe Concerto - Northumberland Av

Waiting for the order had to be demanded. Do not eat as expected and not hot no feedback either drinks were good a meal from bill removed total price was much too high for food received.

Amazing afternoon tea experience. I recommend this place. The food is fresh, beautifully presented and the staff is very friendly and helpful. The atmosphere is perfect with everything around beautiful decorations, luxurious and comfortable chairs and first-class service.

The first face to the reception in the restaurant was excellent. However, I had booked a 3:30 a.m. afternoon tea (activity Superstore experience) by phone. When I asked for a text or e-mail confirmation, I was told that I would only get this if I booked online. I did this, but I only got a 4:30 slot. I sent the restaurant by email to advise what had happened and asked them to honor the 3:30 booking, but received no answer. I decided to call at the restaurant en route to Kensington Palace to check the booking was fine as no disappointment later wanted on the day. I was sure everything was okay, they had all the information they needed, although the booking was 4:30, but they could have us there and then or at any time we wanted. We returned at 2:30 and sat with menus. When the waitress came to take our order, she did not seem to know the tea booking and took a screenshot of my activity superstore voucher. After that, nothing seemed to happen, even though people got a cooked pizza at the next table while we were waiting. Our afternoon tea booth came about 30 minutes after sitting and asking when it came and pots of tea and glasses of water some time after. I know they were busy, but the service seemed a bit messy and we left the restaurant one hour or so later with none of the ladies who had served us in sight, so I can only assume that everything was okay with the voucher. No one checked everything or offered more tea. offer much better afternoon tea elsewhere at similar prices. By the way, my friend I was with this day had only left the restaurant the day before, because other people who came before her after serving. We don't have to get back in a hurry.

Sandaiches were withour top up. Disgusting. All afternoon teas we ever had elswehere wete amazing with top up sandwiches. Booked it for my feancee's birthday lunch. Were very disappointed

Absolutely dreadful, seating area freezing cold,very few tables in about 5) service dreadful waiter appeared like couldn't care if we were served or not. Table booked in October and really excited to go. Arrived on time , Greeted by staff who asked name , couldn't say it and had little confidence he'd noted we had arrived. Waiter very sloth like ,took about 20 mins for drinks to arrive , not a full measure of aperol in the aperol spritz. Food took over 1 hour to arrive, then friends dish had hallumi missing, we had to wave to get the waiters attention to ask for it. No one checked everything was OK with our meal , it wasn't, my risotto was watery . I complained on payment and to be honest I got no apology other than they were short staffed. I pointed out there was few customers and the waiter said the kitchen is short staffed . He really wasn't interested. I won't recommend this place and will be writing a review on trip advisor. We won't return. It was very expensive for poor quality food . Looks good on the outside ,very poor on the inside.