Smoothie King - Lombard

I had a fantastic experience with delicious smoothies and excellent service! I ordered seven different smoothies online for myself and my coworkers. The website indicated they would be ready in 23 minutes, and when I arrived right on time, everything was perfectly prepared and waiting for me! Destiny, who made the smoothies, was wonderful and incredibly friendly. I was really impressed with the speedy service! Thank you!

The smoothies are genuinely quite good, but the service is incredibly slow, which is frustrating. We were behind just one car in the drive-thru and ended up waiting for 10 minutes without moving. So, we decided to get out of line and go inside, only to wait another 30 minutes for two smoothies. I would have easily given this place 5 stars for the quality of the smoothies, but the service deserves 0 stars. Additionally, I noticed that the staff kept removing their masks while preparing drinks and taking orders, and both had long hair without hair nets.

The smoothies were delicious, and the young man who made them was very pleasant. However, the young lady who was working this morning could have benefited from taking the day off.

I had a disappointing experience at this restaurant due to poor customer service and unprofessional behavior. I requested to add probiotics to my child's smoothie, but the woman who claimed to be the manager refused. When I tried to explain that I had successfully made this request before, she accused me of arguing and spoke to me with an attitude. I'm sorry to say that the manager lacks the communication skills necessary for this role. Ultimately, I left without getting the smoothie.

I'm not sure why there are so many negative reviews. I've visited this location 50 times since it opened, and the smoothies are always delicious and prepared promptly. The app is fantastic, and it's easy to earn rewards as well. It's a great place for smoothies, and I highly recommend it!