Malmaison Brasserie - Liverpool

Lovely decor, warm and inviting ambience, attentive and friendly staff.

Waited an hour after ordering food before it arrived. Other people who arrived after us where eating long before us (and the same items we ordered) Waiters apologised three or four times for the slowness although never offered explanation or even anything off. Everything on the menu and drinks had an extra 12.5% added automatically for service. Was surprised this wasn't removed due to delays.

This was my first time in Malmaison for my birthday and found the service faultless. From the booking itself we were running a bit late and when we phoned up they were very friendly and accommodative. When we arrived we were greeted by the same person who answered the phone who took us to our table and also checked up on us throughout the evening. The food and drinks came very promptly and was lovely.

Poor experience overall and probably won't be going back. The starters were okay but my girlfriends tempura was soggy. For main my Thai chicken was very bland indeed and I had asked for extra chilli but nothing was added at all. The wine was nice but in this environment I do not expect to have constantly pore my own.

The restaurant is lovely within great decor. The food was of a top standard. However when we ordered our dessert it arrived and we waited for our cutlery to arrive. We were the only people left in the restaurant! We would still go back again as the food was superb!