Cold Stone Creamery - Livermore

This place is so hit or miss. It’s always a toss up if you’re gonna get toppings mixed in or half-a$$ed clumps. Tonight i had preordered at 8pm for pickup at 8:27. I showed up at 8:28. There was a family ordering ice cream and 3 other people waiting for their prepaid orders. I waited my turn. only, my turn never came. no one talked to me. they helped everyone else. confirmed their order or at least asked their name. however, they just assumed the last ticket was mine (which it was) but i was left wondering in the corner if they even had my order started (which they did not). I finally got my order at 8:50. 20 minutes after the pickup time and almost an hour after i ordered. i had groceries (now melted) and dinner (now cold) in my car. I had just gotten off work and wanted to go home. not sure how i ended up waiting SO long. longer than any other stop for me tonight and it was for PREMADE ice cream! so disappointed in this location. the one in dublin is usually better but parking is worse. pick your poison i guess.Edit: They also forgot one of my toppings. Or just knowingly didn’t give it to me lol. who knows.

Fantastic ice cream. A ton of options to choose from. I got the birthday cake flavor and it tasted fantastic and just melted in my hand. With the waffle cone and chocolate it HIT THE SPOT. It was so big I actually couldn't even finish it! The only con I can think of is that it's definitely a little bit smaller of a location compared to other cold stones I've been to. The flavor is great though!

Horrible experience with Red head girl, won’t be coming back again.

Bought a chocolate cake. It was stone hard, blunt my knife. Stay away from this store.

Still coming here, but increasing my rating to 3 stars. Like many people, we come here after getting food next door at Lanna Thai. The employees here tend to be friendly and patient, and the ice cream creations are consistent. For extra special occasions I'll get one of their ice cream cakes. Definitely not cheap, but the quality and decoration puts it above Baskin-Robbins IMO. I especially like the cake to ice-cream ratio (two ice-cream layers, two cake layers).