Chick-fil-a - Little Rock

Went there about 8:15pm on 11/172022..the lady that took my order in line was extremely helpful and nice Also the gentleman outside of drive thru super nice and accommodating to the woman that was behind the glass doors of drive thru...she was veryrude..I had ordered water with lemon with my meal..she gave me a small cup..asked for the medium size that came with mymeal..she then politely threw it aside and said we are out of lemons so I just squirted lemonade in there ? No salads so Ihad cold tortilla soup and grilled chicken sandwich when I ordered spicy deluxe..Everyone was exceptionally nice..except forher..$18 on cold food and not receiving what I asked for

This Chick fil a used to be the best CFA in central Arkansas, with some of the friendliest staff and best customer service around. They never messed up orders, and they were FAST! They had literally won awards for their speed and accuracy. I havebeen going to this location for somewhere in the neighborhood of 12 years or so.. I used to get breakfast here almost everyday, and often lunch as well, the order takers knew my name and usually knew my order even. When Bob Paine retired (august2022) the new owner took over and has quickly run this location into the ground. I am deeply saddened by this change, as I hadseveral friends and family members who worked here over the years, and like I said I used to go nearly every day. These daysthey have closed the inside, they are not accepting mobile orders, they?re not doing curbside, and they don?t have peopleoutside with the iPads anymore, it?s all through the menu, 1 line not 2, and it takes ages and the food is soggy and the peopleare not nearly as friendly. As far as I know there isn?t a single person still there that was there before. Chick fil acorporate NEEDS to step in and take care of this or they will quickly lose a large customer base. My understanding is theson of the previous owner had attempted to purchase the location to take it over and CFA told him no. That will go down inhistory as one of the worst decisions they ever made.. So Sad.

Extremely disappointed in my ordering experience at this location. I have a mobile order of 10:10 clock that includes breakfast items. I came at 10:22, looked in and waited in the drive thru line that was in the road. it rained, and even if I decided to execute my order, I could not navigate the parking lot by so many cars. I finally stood under the mark around 10:36 on the religious person, and he (children) told me that they would not be able to fulfill my order as I was “da late”. What is the point of a mobile order? I did not end up to one of the breakfast items, and waited until 10:54 in the drive thru. my frustration is with the fact that I ended the order in front of the breakfast, arrived and checked before the breakfast ended, and due to the debt of their long waiting lines I could not get my order and nothing was tried to solve the problem. this incidence brings a bad taste in my mouth over the entire chick fil a franchise.

Ice/disc machine is often broken at this point. since the summer I waited about 10 minutes on the line three times to find out that they can't order a shake and then another 5 minutes to drive out the line. please post a sign that the ice/shot machine is down before they will waste their time.

All reviews left before august 2022 should be deleted to update the reviews. this cockerbse has gone under new management and is absolutely terrible. I have placed a mobile order, then it was about 45 minutes in the car to wait. we miss ronny and his management team