Wagamama - Lincoln

We had a busy Valentine's Day dinner at this restaurant, but the customer service was fantastic and the focus on us was superb. The food was especially delicious, particularly the Pad Thai and the ginger-infused white chocolate cheesecake, which is one of our favorites. We would like to give a special shoutout to Eesha, who made sure we had the best possible experience throughout the evening. She truly enhanced our already very enjoyable dinner experience!

Wagamama in Lincoln is a delightful surprise for anyone who enjoys great food. While I'm not a connoisseur of Japanese cuisine, the dishes here genuinely impressed me. The flavors are vibrant and well-balanced, making each meal a joy to savor. The ambiance is welcoming, adding to the overall pleasant dining experience. The staff is friendly and knowledgeable, further enhancing the visit. Whether you're a Japanese food expert or new to the cuisine, Wagamama in Lincoln is a must-visit for an enjoyable and tasty experience.

Excellent evening venue. Food good, ambiance good, great service, will go again. Interesting menu and quick service.

Waited to get sat down. Restaurant did not look at capacity, so confused as to why there was a queue outside. We were then sat somewhere where the sun was directly in our faces. We ordered our food, then asked to move because the sun was in our face. We were told we could, but because we'd ordered our food already, it might go to someone else who sat in our current seat. We decided to stay put. Our food arrived and not once did someone ask if the food was ok. The meal was not up to the usual standard and our ramen broth was watery compared to usual. Our food was then cleared without asking if it was ok. We then sat for 15 minutes without anyone asking if we wanted dessert or the bill. We got up and paid at the till, without anyone asking if we had a good meal. Very poor customer service on this occasion, and left dissatisfied.

Date of dining 11.07.23 I’ve been here a couple of times and I have to admit I’m not a fan, I’ve always found the food to be tasteless. However I had an all4one voucher given to me by my employer, we chose to give wagamamas another try as it had been a couple of years since we’d visited in the past. The bill came to just a little over £50, again disappointed with the tasteless food but hey it was a free meal (or so we thought) so it didn’t bother us, it was just nice to get out. Upon paying the bill we were served by the manager who told us quite frankly that the card would not work, that they have loads of problems with them and it’s always happening. She scanned it twice on my request and she was right, it didn’t work. I asked her why she was allowing customers to dine at the restaurant without pre warning about these cards either via their social media platforms or by giving customers the common decency to let us know before we ordered just incase, to save people having the misfortune like myself of going out for what would be believed to be a free meal to then having to pay for it especially if they couldn’t afford it, and her reply was”oh yeah that’s a good idea I never thought of that”. After a couple of minutes of expressing my annoyance her speaking to her manager, I was still told I’d have to pay the balance. So now I’ve come to check the card the next day and it appears I’ve paid not just once with my own money, but twice as they’ve cleared the £50 balance which was on the card. To me, wagamamas are pulling the wool over their customers eyes. This could have easily been avoided.