Aux Arts - Lille

Pleasant decor and great atmosphere Service: 5 Atmosphere: 5

What an unpleasant experience we had this morning in this café! We order a cappuccino and a hot chocolate. After a long wait, the cappuccino is served: it is a coffee diluted in water with milk foam to make it look pretty. But in the drink itself there is no milk, so no creaminess like a traditional cappuccino. The hot chocolate arrives even longer later, a table of three people who arrived after us are even served 3 hot chocolates before us! Finally the chocolate arrives, part of the liquid is spilled in the cup, no apology from the waitress, nothing. When paying, we communicate these inconveniences to the waitress and tell her that our experience was not really satisfactory, the waitress tells us that she takes note, we pay. The manager then arrives, we thought she was coming to apologize. Instead, we are attacked by her, accusing us of criticizing her cappuccino recipe (not our fault if her recipe is neither good nor conventional , reproaching us for not having gone to the counter to ask another cappuccino (staggering and if it's to have the same result, no thank you! and reproaching us for wanting to make a scene on a Sunday when we were very calm. We felt so attacked by the manager that this is why we are leaving this comment today, even though it is not our habit. If she had apologized without further formality, we would have forgotten about this bad drink but now the incident sticks in our throats. In short, offbeat service, bland and poorly made drinks, customers attacked for daring to make a comment live, we do not recommend.

Catastrophic to avoid no respect Food: 1 Service: 1 Atmosphere: 1

Dishes were innovativ and very good. they wait with workers very professional and nice, even to non-French loudspeakers. overall, very good experience.

Between the teo of us we had 3 appetizers (burrata, swordfish tetare and krabbsalad) and 2 desserts (cheese and the chili berries), first paired with chardonnay and sweet weeping; all very nice to the trips of reasons, no main course. most often the personalman finds this strange but not here, the very nice lady said: "that's what I always do," a fantastic start to a miraculous end of our vacation at our last stop in beautiful vieux lille!