Riverside Cafe - Lewes

After enjoying a leisurely walk by the river, we decided to grab a hot drink at Riverside Cafe. Unfortunately, our experience left much to be desired. We ordered 2 chai lattes and a coffee latte, but despite the cafe not being busy, we had to wait 15 minutes for our drinks. The chai lattes were disappointingly not hot, but my husband drank his quickly as he was cold and thirsty. When I mentioned this to the waitress, she seemed uninterested. After ordering another chai latte and specifically asking for it to be hot, my husband was charged for the replacement drink, which took a long time to arrive. Although it was finally hot, the overall experience was marred by the disinterested staff, slow service, and lukewarm drinks. This has left us disappointed and we will not be returning. From Brighton.

I waited 40 minutes for 2 coffees, an orange juice, and a tea at this restaurant. I had paid to sit inside the cafe but didn't have time to enjoy my drinks there because they took so long to prepare. When I asked for my drinks to be put into take away cups, the waitress cashier rudely handed them to my husband and snapped at him to hurry up, even though we had already waited 40 minutes for them. Her behavior made us all feel unwelcome and the service was very poor. Unfortunately, the wait and the rude behavior even caused my elderly father to have an accident. Overall, it was a very unpleasant experience and I will be avoiding this cafe in the future. Despite usually enjoying our visits there, we will not be recommending it to friends and family due to this negative experience.

It's been 25 minutes and I'm still waiting for a simple order.... unfortunately the place isn't set up to cope with simple orders. If you value your time...go elsewhere

We sat outside which was lovely however- the tables weren’t cleaned. Lady who took my order inside was lovely and sweet. The girl serving the food didn’t know what food was what. My drink arrived ed with bits in which weren’t supposed to be in there. I was then made to collect my own drink. No thought or care to their own hygiene, cutlery not wrapped up -presentation awful and sloppy. No napkins. Filthy cutlery! Food was dripping in grease. Overall the food wasn’t great and clearly slapped together. Low quality produce even though they have a butcher 2 counters away. Will not be going back anytime soon and would certainly recommend some hygiene lessons.

I've been coming here once every few weeks for years but getting fed up of poor service. Used to be great, but would echo that the mananger is a bit rude. Suffers from queue jumping and quite chaotic service even when not that busy.