El Rincon Boricua - Lehigh Acres

Worse customer service ever, I’ve never had an experience with a restaurant like these guys. Owner it’s the worst so sad refusing giving their loyal customers the service they deserve!!!!!!! Never

The food was amazing and the staff were very accommodating. Definitely will be back for more.

Delicious !! Friendly and great atmosphere enjoyed it Thank you for your awesome service

We went to have dinner with the family and was disappointed. The food was good but our Server Patricia was extremely rude. The monfongo had bones in it. She had an attitude the ENTIRE time and was extremely impatient because only one of us spoke Spanish. She didn’t checked on us and didn’t bring out napkins until we were basically done eating. She basically threw the receipts at one of us and then tried to charge us a tip for 6+ when there was only 5 of us. When we asked her to correct it, she then argued with us and said the computer automatically adds it. Another lady came out to help us, she easily took it off. As we were walking out our server got loud and was yelling talking disrespectfully about us to the other waiter.

Went this evening for a nice dinner with my family of 5 when we arrived we were greeted by a lady named Patricia with a terrible attitude who just went to sit us. I am the only spanish speaker in the family and while trying to order she had an attitude and wanted to argue with me over my choices in food. She was very inpatient and rude. As our food comes around we have another young lady bring us our food as well as our drinks. After we received our food and we’re almost done was when she came to check on us. The food was good, I had a couple pieces of bone in my mofongo which i found weird but the service was terrible from the start so I left it alone. No need to ask to remake if it wasn’t a pleasant experience to begin with. The waitress Patricia brought us napkins at the END of our meal. She asked us if we were ready for the bill when she brought the napkins out and we said yes told her it would be split in 2 ways. She automatically gave an attitude and while still speaking to her she walked away talking under her breath and went inside to speak to the bartender. While speaking with the bartender she was making faces and pointing. She brought out the check and while reviewing the check she had charged us as a large party of 6+ as well as split the bill wrong.Again with the way she was treating us and the poor service we were okay with the way the bill was going to be split it was no longer the problem we didn’t want to be there any longer, but the fact she wanted to tip herself on our bill was wrong. I brought this to her attention as we were only a party of 5 and we had cash to leave for tip. She wanted to tell me that the computer automatically added the tip because it was close to 6 people. I told her that wasn’t correct and she wanted to argue with me mimic us. She stormed inside and then came back out and threw the receipt at our table. In disbelief we went inside to get this sorted out. When we went to go pay she had an attitude and was very nasty. I explained we were only a party of 5 and the service wasn’t great she never checked on us. Then we had another lady the bartender she spoke english she came to help us out she took the 6+ tip off and we went on our way. As we are walking out they follow right behind and start saying disrespectful stuff and making fun of the family. We left no tip as we were disrespected and made fools of. The attitude and the service was awful would never recommend. I understand it’s a hispanic restaurant but to not be understanding that everyone didn’t speak spanish is disrespectful. Goes both ways. She didn’t speak any english and we were patient with her. She gave dirty looks to the kids and was terrible. If you don’t like your job quit and find a new one, but disrespecting people and giving attitude isn’t our issue.