Sawmill Leduc

Do not visit if you 're on an hour lunch break. Service 1/10 Food 5/10 4 of my co-workers and myself came to the Sawmill Leduc to celebrate a staff members birthday. We arrived shortly after 12pm on Wednesday, September 25th and were immediately greeted by the Hostess. She sat 4 of us while he waited on 1 more to arrive. We waited until our joiner arrived before placing our order, which was at 12:25pm. One guest at the table ordered a soup to start; now having 15+ years in the service industry I understood that appetizers can typically hold up the entrée portion, but French Onion Soup 1 shouldn 't take 20 minutes to come out on its own and 2 shouldn 't delay the entrees another 30 minutes after the soup is served. We were the 3rd table in there (with 6 tables total during the lunch hour and every single table was served before us, even though we had ordered before them. When I asked about how much longer our food would be, Madison, our server seemed annoyed (also note, it was like she had been avoiding us, knowing our food was taking a while, without any acknowledgment or an apology on the food taking so long for a while now and said she would check. At 1:07pm she came back and said they are just plating it. We did not receive our entrees food until 1:18pm which from experience it shouldn 't take 11 minutes to plate 5 entrees. After paying for the bill, Madison said we could remain at the table if we wanted. There was no thank you for coming in. No see you next time . This was the worst customer service experience I 've had in Leduc.

This is our go to place in Leduc! We always sit in the lounge and have wonderful service and the food is always amazing. We have nothing to complain about. Any other day it would be 5 stars. We made dinner reservations for New Years. We got a spot for 4pm the hostess on the phone said there was a maximum of 1 hour and 45 minutes we could stay due to how many reservations. Which was totally okay with us. Tonight they had a New Years menu which had our favourites so no problem. Even a glass of sparking wine included on the price tag! First we ordered a drink. I got a Caesar which she asked grey goose or absolut. Which was an up charge. No choice for the bar well. Our server was a young girl who seemed like she wanted us out before we sat down. We ordered appetizer and our starter salad. Both which were great. Before we had even really got into our starters, dinner arrived. It was now 4:14. We felt so rushed. She came by to ask how it was and we asked for our complimentary sparkling wine. She acted so mad that we wanted our complimentary wine rather than increase her bill with other alcohol. Wouldn't come back for New Years again. Which is sad cause this is one of our favourite places.

This location does pretty well. Food is always great. Last night we decided to sit in the lounge and it was fine but we were there for almost 2 hours. Was a little long to have dinner I thought but the lounge is a more relaxed atmosphere so we took it as it was. We needed to be seated at a table to accommodate my mom better as it's hard for her to get in out of booths the only tables available were in the lounge so we figured we'd try it. The waitress was very nice. It was just a very long time to be in a restaurant for dinner.

Group of 8 went for a birthday dinner last night. Very underwhelming experience. Limited drink selection. The starters on their specials were forgotten. Food not ordered was brought out. Very slow even though it was 8 pm and mostly empty. Never offered a water refill. Was surprised that there was no consideration for the birthday boy. Person with nut allergy ordered nut free and was then served a salad with almonds. Then to top it off they applied service charge automatically. Been eating at sawmill since was originally called Bar X in the 70s. Not a return option for me. The prime rib was good but I can buy good beef for home, we go out for a good experience. Must have heard 6-8 apologies through the meal service.

I don't know why people complaining about this location! Been back over and over and over again and always good. If you want fast food go to a burger joint. If you want a relaxed atmosphere and great food come to the sawmill. Of course it take time for your meal because greatness isn't quick. Bring your date and have a real conversation. Not a rush and eat.