Krispy Kreme - Layton

I noticed signs next to the menu asking customers to be patient since they’ve been short-staffed since COVID. It’s disheartening to see businesses having to post messages like this. What’s wrong with people? Life is too short to be a “Karen.” I pulled up to the window to pay for the donuts, and before I could even blink, they had all 5 dozen ready! I managed to squeeze them through my car window, shared a laugh with the cashier, and was on my way. Overall, I had a fantastic experience at the Krispy Kreme drive-thru, and I’ll definitely be back for more of those “melt in your mouth” donuts!

When I arrived at 8 AM, the doors didn't open until a few minutes after and, unfortunately, my order was far from ready. They only had custard-filled and raspberry-filled donuts available and informed me that the glazed ones wouldn't be ready for another 20 minutes. They had no idea how long the rest of the assorted donuts would take. They even tried to offer me 4 dozen of just those two fillings. I asked if it was possible to include the chocolate glazed donuts I saw on display, and the employees seemed taken aback by my request, acting as if I was being unreasonable. With time running out, I had no choice but to accept what they could provide and hurried to a local grocery store to buy their Krispy Kreme glazed donuts as a backup. In the end, I ended up with way too many donuts and spent much more than I had planned for the party. I definitely won't be placing an order there again.

I really enjoy Krispy Kreme, but this particular location is not the best choice if you're looking for filled doughnuts. The last time I visited, my cream-filled doughnuts were completely empty. I thought it might have been a one-time issue, so I decided to give them another chance and ordered lemon curd and custard-filled doughnuts. Unfortunately, they were barely filled—less than a quarter of the way—and the filling was only on one side instead of spread throughout the doughnut. I could have just opted for the original glazed ones instead. I think I’ll look for another place to satisfy my craving for filled doughnuts.

I used to love taking my kids here. They loved watching the donuts being prepared and would excitedly go to the counter and admire all of the donuts. Their eyes would light up when they picked just the one they wanted. During the pandemic only drive thru was open (understandable . But here we are 2 years later and the doors still haven’t opened (just for pickup I am told . Very disappointing for a 3 year old who chose to go there on a special day. So I find the website, navigate through the online order for pickup, finally get to where the donuts are so she can pick one, just to find that there are only glazed and no pictures to show her (some kind of a glitch maybe? . So then we go up to the window. 3 year olds take a minutes to choose so I felt bad. After figuring out what she wants we were told that they didn’t have what she wanted or her second or third choice. (Chocolate with sprinkles, chocolate glazed, chocolate filled . So we left and went somewhere else. I don’t plan on going back until they open the doors to go in and order, there just isn’t a point in going and trying otherwise.

Didn’t realize when we ordered the regular size of donuts that we would be getting “minis”. Very disappointed that Krispy Kreme is ripping people off now.