Dunkin' - Lansdale

April 2024: this place is busy in the morning. However they prioritize making drip coffee over espresso. I saw my cup in the espresso line but they kept filling up iced coffee and hot coffee that came after me. Had to remind them of my order.Also, I don't know if this is a standard trick with Dunkin. They always give me chocolate glazed donut instead of Boston cream. This has happened many times in different locations and specifically to take out orders.

My girlfriend and I are huge Dunkin fans. We have moved to the area and this is now our closest Dunkin. We are VERY FREQUENT patrons and likely will NOT be anymore.There are 2 HUGE issues at this location.First and probably the biggest, 90% of their workers do not understand English well, if at all. Which means you have to both YELL through the drive through mic AND REPEAT yourself MULTIPLE times, constantly having to correct the non English speaking workers.Second, they don’t know how to do their job. They are very consistent in the way they mess up our orders. From not following the proper drink ingredient instructions to only toasting the bagel and not cooking the egg at all on a bacon egg and cheese. Again, we are/were VERY FREQUENT customers and every single time I ask for a “side/cup of cream cheese” it baffles me because the worker always has no idea what I’m talking about and has no idea that they even sell cups of cream cheese.Today I was told that the cups of cream cheese are discontinued. And then was sold a cup of cream cheese by a different employee. Are you kidding me???Seriously, I’m sure most of you who have been to this location experience this. I am SICK of it. It’s literally a waste of time and money coming to this location. Unless you enjoy poorly/incorrectly made drinks/coffees and cold/not cooked/incorrectly prepared food.I really wish I could go to the location that I used to. Never had an issue there.This is not the place to employ people that can not understand your customers and then on top of that they need to know how to properly make the items they sell. Oh and know that they exist, that would help too.

Good doughnuts ? also Good coffee. Nice place to stop in for a quick bite for

Definitely more mature people working here than in the past.

Slow and rainy get order right. I only get ice coffee and they put so much milk in taste like I'm drinking cup of milk. Putting cream in myself