Townhall Public House Langley

We made reservations last Saturday at noon to celebrate my niece's 10th birthday. Unfortunately it was anything but a celebration.We were told the restaurant was heavily understaffed. However when we arrived the area was quite empty. There were 6 people in our party and we ordered drinks and a couple of platters to start. We were not offered water or given any cutlery. We asked for plates twice as we were sharing and were told they didn't have enough plates, so were washing the used ones. We never got the plates, and as seen, we resorted to using napkins as plates. No one checked up on us during the visit, and once we gave feedback on our poor experience, our server became very hostile. We had the supervisor come over who was very responsive and said that he would bring this up with the manager who is in later that evening and would be contacting me. We never heard back from them. Also, we were overcharged on our drinks. Safe to say that we will never be returning to this establishment nor recommending to our friends and family.

Went here with my family the past weekend and oh, what a waste of time, money, gas and effort it was! It was supposed to be a special occasion for my niece’s birthday.The food was below average. We ordered two community plates to share amongst the 6 of us. Aren’t nachos supposed to have cheese?We were sat for 43 mins before the food came out to us. I asked for plates as soon as the food came out and the server told us “it was in the dishwasher”. Not sure how long their dishwasher loads take, but they might want to consider switching up for a faster one, or buying more plates. We ended up eating on napkins. Not once were we checked on. There was no water served or plates given to us during our entire meal. The table next to us ended up cleaning their own table (pic below) because of the lack of service.When brought to the attention of the server, she decided to get argumentative about it and make excuses. We asked for the manager, but no manager on-site (convenient). Spoke to a shift supervisor who continued to make excuses (as follows) for the horrible service and provide us with almost expiring coupons. Excuse #1: “you came during our busiest brunch hour” (the picture below shows how empty it was)Excuse #2: “We always wait for the customer to ask us for water and then bring it to the table”Excuse #3: “We’re human too” and on he went…The one and ONLY restaurant I’ve been to where the word “sorry” is as scarce as the people at its busiest hour. If you’re the server or supervisor, you know who you are. I won’t mention your names, for your sake. Hope you’ll learn how to provide better customer service. Never coming back here again and don’t recommend it to anyone.

Our experience was ruined by the horrible service and professionalism by the entire staff. We were 1 of only 2 tables and it took our server (Olivia) 15 minutes to take our order and our food was another 45 minute wait. The entire staff was too busy hanging out with their disruptive friends at the bar and goofing around in the kitchen rather than taking care of their customers. They would not acknowledge or check on us and we had to ask for water, cutlery, the bill, everything. One of the cooks was kneading pizza dough behind the bar and walking around the restaurant with it definitely not food safe. The manager was just as distracted and did nothing about these issues. The food was just ok but not worth the wait or frustration. Unfortunately will not be returning and do not recommend.

I've been to most of the town halls but this one is my favourite by far! The service was amazing, best service I have received in a very long time!The drink feature was delicious, and our food was even better! Their onion rings were seasoned to perfection and my poke bowl was super fresh !Also the decor was so cute. I cannot wait to go back

Half of our party came for the Friday night prime rib dinner. Portions were fair and food was tasty for them. Other half of party ordered off the regular menu and value for money we concerning. Pizza felt overpriced at $20.00 for what it consists of but tasted ok. Other item ordered was a dish of rice and fish for $25.00. Would not be back for regular menu but recommend prime rib dinner. Service was friendly and helpful. In my opinion the regular menu is overpriced. We noticed their liquid prices were also a little steep. Will only be back for prime rib.