Chuy's - Lakewood

I have always been a loyal fan of Shy! I recently moved away for school but was thrilled to find a location close by. One thing I never forget to order is the creamy Jalapeno sauce - it's a taste of home that I love.

The food at this restaurant is delicious and the staff is friendly. Be sure to try their signature boom boom sauce.

This restaurant receives a solid 3-star rating, no more. I sat at the bar and ordered the Chuychanga, requesting no fried beans on the side. The dish arrived suspiciously quickly, and the waitress warned me that it was hot, but she didn't mention just how hot. In all my dining experiences, I have never encountered a plate as scorching as this one. The presentation was also different from what I expected, with the sauce placed around the chimichanga instead of covering it. It seems that Chuy's is heavy-handed with spice, resulting in a disappointingly overpowering flavor. While it wasn't terrible, it definitely had the potential to be much better.

Eating was delicious, the service was hands down one of the best experiences! ryan went beyond most server standards. I had the shrimp tacos and a margarita. I will definitely go back!

I ordered online for take-out. My husband picked it up and when he got home we realized they forgot our queso. While I was annoyed, I realize things happen. I called to ask for a refund since the queso is $10. The girl that answered the phone put me on hold and said she'd connect me with a manager. She got back on the phone and took down my number because they were so busy. Five minutes before closing, I still hadn't heard back. So I called them again. The same girl answered and then connected me with I'm guessing the manager...another girl. I explained my situation and I was met with an incredibly abrasive and bit response about how It was already taken care of and takes 48 hours to go through I couldn't believe how rude this woman was. When she said this, I explained that nobody followed up with me, and asked how I would know that it was taken care of? She then threw the other employee under the bus and said Oh, I told her to call you back. So I guess she didn't do her job Then I just hung up. I was kind and respectful in all of my interactions from the start. Not once did either of them even say Sorry about that I've never left a bad Google review in my life by the way. Way to hire quality employees Chuy's.