Chipotle - Lakeville

I feel that the food quality at chipotle has fallen sharply in recent years. I don't eat here often, but eating isn't as fresh, tasteful or high quality as it used to be. the only high point at the moment are the people. there are a series of young people who run the show when I stop, and they offer great customer service, even if they work through dinge and care scarcity. for example: sometimes they have only no chips or are completely made of two meats because eating does not show the load.

I love chipotle but this place is always dirty. Sometimes will only take online orders or only do walk in orders. Sometimes will only fill your bowl half way full or totally forget to put some ingredient in when you do a mobile order. Sometimes the food tastes bland and sometimes it tastes amazing. This location is really a hit or miss if you will have a good experience. But I still love Chipotle.

This is my second time ordering online at this location. Both times my order was less than satisfying. My first online order had the MOST cilantro, one person could ever bare, in the rice. Hoping this was mostly a fluke I ordered online again today for my lunch hour. I placed two orders. Ironically the second persons order always comes out just fine (besides the cilantro incident). My order is rather simple. Chicken and extra white rice. Nothing extra. Today it wasn’t even close. So I’m not sure if I just ended up with another persons order, or if, in fact, this was how my order was interpreted. Would not recommend for online ordering. The lines are long, when I have so little time to spend on my meals. It’s very unfortunate that I will have to write this location off of my list for the future.

I would avoid this location if possible. Workers were very slow, and mostly understaffed. The manager is never there (while the poor team struggles with only a handful of workers . I went for an entree and 2 kids meals after the online ordering system was down (went through the whole process to tell me upon paying that it was not available at that location . Upon arriving, the line was out the door. When it was my turn, they filled my meat and rice/beans then left my meals to sit while stocking the entire toppings counter (4 minutes . When I paid, I was charged for guacamole that I did not receive. The organic drink station was empty and the cashier just shrugged and said “I guess it appears that way.” Then said they were out of kids chips. (There were 100 bags stacked behind her of regular size. I asked if I could get one regular size instead of the two kids chips and she said they were for paying customers. (Am I not a paying customer? After stating the place was messy, slow, out of drinks that I would order and not helpful to customers she tossed a bag in very rudely. When I arrived back home (5 min drive my food was cold (from sitting so long on the counter during restock and there were only 15 chips in the chip bag…. Glad I did not pay for them, that’s less than a kids chip bag! I review it poorly due to the lack of management, uncleanliness, speed of workers, ease of ordering and unfriendliness by staff. Staff appears to need some training (from the manager that isn’t there in working short handed. It is clear the customer is not valued at this location.

Very unhygienic location. Do not eat queso if you do not eat meat… I found beef in queso. Even the location was very unhygienic. I was surprised to see even after we are just coming out of pandemic there is no hygiene.