Steak 'n Shake - Lakeland

It's totally messed up. 1 Burger, from 3 was almost right. The chili cheeseries consisted of a semi-filled large fries container (the height of the frits were BELOW the front, lower opening of the frits container), No, they did not pour out in the bag, the container that should have the chili cheese in it, had a light cover of chili in the bottom of it, and there was a small container of cheese. I have to build the big pommes with about 1/4 of the required ingredients myself. And two burgers had nothing but cheese and mayonnaise. And they expect $15/hr in Florida?

All the employees in the drive thru are very professional and kind. The order went smoothly. They even have a nice new outdoor area to eat. The food was made neatly and very yummy. The only reason why I did not give them 5 stars was because they did not do the tamper sealed bags as advertised and they forgot BBQ sauce for the chicken.

Literally took 5 minutes for them to even take our order or say a word to us at the drive thorough.. Ordered one of the black raspberry chocolate chip milk shakes and they did not even mix the chocolate chips into it.. I know they're supposed to be mixed in because I order this shake all the time as its one of my favorites

My family loves the fresh beef used to make the burgers, the way the buns are grilled with butter, and the large variety of toppings available. And of course, the milk shakes are amazing ?

Gus helped us kindly and patiently with the ordered kiosk, which is quite confusing. Thank you for me! The food was very good.