Church's Texas Chicken - Lagrange

This restaurant is just awful. The food is flavorless and dry. The only decent thing about this place is the side dishes and the sweet tea.

Sunday afternoon and we had to wait for hot bun! we waited 10 minutes? we ordered a mixed box chicken naturally brought them a box legs and thighs! I always check my box. my father took back, then they trust him to ask the reception they know we were sitting out there waiting for mixed box chickens. no polite drink. she wouldn't even give us a cup of water! she said water is the same price as a drink, but we had to wait 10 minutes for huh. the chicken, okra, mais and biscuits were hot and good, that is the only high point of this review.

The restaurant is closed on Mondays at 5pm. I waited in line for over 25 minutes only to be told through a closed window that they were closed. It seems that the people in the drive-thru may not have noticed the small sign on the door. Perhaps having a sign on the screen where they place their orders would be more effective. They were aware that there were customers in line, as they could see them through the door.

I have noticed a decline in service at this restaurant ever since the manager, Tammy, left due to issues with upper management. She has since returned and is working hard to get things back on track. Unfortunately, with Tammy away again, the service at the restaurant has once again started to decline. It is clear that whoever is in charge needs to take action and possibly consider firing her. It is a disappointing situation, especially considering the positive experiences I have had in the past. Today is July 5th, and it is truly a somber occasion for the 22 people dining here.

I would rate my recent visit 5 ?. The customer service was real good. Did not get the name, the face of the female was new. She speaks clearly, repeats orders, smiles and communicate when making it to the window and food is already at the window waiting. Food has been having the old flavor again as well as fresh and not hard from previous visits. Obviously someone is there properly training and takes customer service seriously.