Subway - Lacon

Ordered 2 subs, 3 cookies, and chips. All 3 of the cookies were still raw, and when I called they said “that they could replace the cookies, but that’s what corporate calls for to cook the cookies.” Then tried telling me that they could replace the cookies. Why would I want to get replaced cookies, just for those to be raw too? I worked at a subway and I know they aren’t supposed to still look like full on cookie dough. It was flatter than a damn pancake. But on top of that, they had the cookies I wanted, but apparently “misread” the order and gave me the wrong thing. My 2 year old is picky as hell, and wouldn’t eat the other ones they gave us. I will also note, I’ve gotten cookies there before and they never looked the way, they did today. Just disappointed.

Great little subway. The staff is young but handle the rushes pretty well. Clean facility and reliable food.

Worst service I have every had, walked in at 8:32pm and she said how many people are you feeding I just put everything away . I replied 4 people , they made two subs for me and I ordered two pizzas , they put cheese and them and said they are done I can’t put anything else on them. So rude , I will never go back there and we are from lacon . If you hate your job that much you should find something else or be fired

Horrible customer service. DAWN made my sandwiches wrong and had the nerve to hang up on me after accusing me of yelling. Refused to give me the number to the district office and wouldn't give me her bosses name. And actually unhooked the phone when I tried to call back when she hung up. Never had a good experience if dawn been there 18 years. Subway is lacking. Because I've never encountered such ignorance.

Untrained employees mess up the bread on my sandwich that completely fell apart and sells it to me at full price.