Colvert - Lac de Neuchatel (NE)

Eating was incredible, very compliment for the chefs inside, but the waiters are very terrible. in a 5 star hotel/restaurant I expected more than what I saw. the waiter threw the spoon on the table and struck me after he had given the food, as there were no excuses. this price for eating I expect high quality and educated things that served me but not this worst waiter. what a shame.

We went to the palafite for the Sunday brunch that was wonderful. the dishes were tender and well prepared, with a large selection. the service was great. a special thank you to anissa, who took care of her professionalism and her friendliness.

A big thank you to Mika for this welcome and above all this joy of living, from start to finish it was a treat for us. Having a drink at the bar is Malabar!

I'm not in the habit of rating this harshly, but in terms of service at the bar, we're close to nothing. How to justify such prices when each visit the customer experience is disappointing: order taken sometimes 10 15min after being installed long wait for simple drinks such as tea, coffee, or lemonade (not to mention the absence of 2 3 small savory dishes to accompany, something rather usual even in small bistros) dirty dishes ; I'm not complicated on this point, but when you go to a 5* you have to be impeccable. Not normal to receive a drink worthy of a backpacking expedition... Fortunately the setting is splendid, we can't take that away! But we need real professionals, with notions of hospitality and service. We sometimes have the impression that some of the staff have been hired to help out to make ends meet.

Wunderschönes Hotel mit wunderbarem Ausblick und sehr freundlichem Personal.