Mcdonald's - La Vergne

Fast and friendly service with a wonderful team that is always welcoming to my children! I absolutely love the Mocha Frappe; it's far better than Dunkin'. However, the parking is way too limited for such a busy area, which can be quite inconvenient. Cheers!

Last weekend, they served us three small coffees instead of the medium ones we ordered, and this week they completely forgot the Hash Browns. So, I went back to the restaurant to address it like I do every weekend. I mentioned the missing items and asked to speak with the manager. She was surprisingly rude from the start. When I told her we were missing four Hash Browns, she just rolled her eyes and went to grab three instead. I pointed out that we ordered four. She took the receipt from my hand, glanced at it again, rolled her eyes once more, and then crumpled it up in her pocket as if she had something to prove. At that point, I was really upset! I thanked her for her “service,” and she flipped out, raising her voice and telling me not to cause a scene in front of other customers, as if she needed to assert her authority. I don’t think she should have taken her frustration out on me; she’s the manager and should handle things better. It’s unacceptable to be rude and roll your eyes at customers, no matter how tough your day is. I certainly wouldn’t treat anyone that way, and I don’t expect to be treated like that either. If you’re a manager, please remember to treat customers with respect and not to be dismissive just because they're asking for the food they've ordered and paid for. To top it all off, when I took a bite of one of the eggs, I found a hair in it. Just another reason why I won’t be returning to this McDonald's!

The manager was wonderful and very helpful. Unfortunately, one of the staff members was rude and insulted my brother, causing him a lot of distress. I could see that the manager was growing increasingly frustrated by the situation.

This McDonald's I've been going for 18 years it has 2 different renovations and nothing has done it better. For a few weeks after renovation, everything is good, but it goes back quickly to rude and mouthful employees who do not get your order right and if you try to get it firm, throw a fit or begin to mouth something about the order as that is not what he ordered or check his bag, which is what I put in. I really don't like this McDonald's, but because I work there, it's the only place I have to stop (travel and so). So bad are they that it's dark outside and they can't remember to turn the lights on. The image is 100% brighter than in real life. looks like the morning shift is the only layer that holds this place on 3 stars.

The morning staff is getting better. There is a gentleman in the drive through lately around 8am. He is fabulous, very nice and respectful. The older lady handing customers their orders has gotten better! All in all not bad for a McDonald's. They are pretty quick too!