Twistee Treat Westside - Kissimmee

I purchased a large Sunday and they half fill the cup. I notice and said something to the cashier he said the syrup will not fit if he add ice cream and closed the window and ignore me. He was so rude! I will never come back to this location. I have a twisted Treat closed to my house and they are so nice and the ice cream does goes all the way up and not hallow like this location. I will be emailing corporation as well... they need to retrain ther employees at this location.

Great Soft Serve Ice Cream, Good Service, and in/out access is great. What can you really say about this place other then it serves great soft serve ice cream for a reasonable cost. Service has been good on multiple trips. Location is tough to get to from Disney tho.

While the product is good the customer service is horrible. I understand entry level job opportunities for teenagers however they need to learn customer service as well as get proper training. Especially with their own coupons. Went on 6/29 was over charged for a twirl. She tried to blame it on the signage. I asked her to let her manager know the sign was wrong. She got her manager who used to work for same company I do so knows excellent guest service. He corrected it saying she over charged me. However when he wasn 't present in the past teens don 't know how to count cash and coins short changed me. This time 7/7/22 at 8:23pm I had 1 of their coupons for BOGO cone. So got a large cake cone $3.99) with 1 topping $0.99) and then another large cake cone $3.99) with 1 topping $0.99). Katelyn rang it in and when I presented coupon I was only discounted $2.19) the code on receipt said accomplishment certificate NOT bogo. I was not given a receipt at first. I had to check my bank account as she never told me the new total from $10+ and I had a funny feeling. Yep was right. Was charged $8.35 that 's when I asked for a receipt. Then asked her why it 's not equal. She said the toppings are extra. I said I get that however buy one get one means the whole thing and the base price of the cone is listed $3.99. Upset and frustrated when she said well do you want a bigger discount I replied I want you to do your job right and left. The teenagers were more distracted by a friend in front of me in the drive thru then doing their jobs.

Good place for ice-cream and shakes. Seating is all outside. Prices are good. Only really ordered the smallest (kiddy) and next one up (small) as was more than enough. Lots of flavours and topping options. Great place to end the day after a busy day at the parks.

It was 9pm with nobody in front of us and our order took 10+ min. We had 2 kiddie cones and 1 shake. The shake came out 5 min before the cones. They had 3+ employees working. Ice cream was good but absolutely nothing special or different.