Maya Lounge Grill House

Wife’s birthday lunch totally ruined!! We were a Party of 8 from all parts of the UK and, the only people in the restaurant, you would think they couldn’t mess it up. Wrong!! Food was all ordered together but came out at very irregular intervals. The waiter couldn’t understand a word that we were saying and we had to ask him about 4-5 times where every dish we ordered was, dish by dish. Not what you want when you are dining out and spending good money for a special occasion. The Mixed grill was rubbery at best, the buffalo chicken wings were RED RAW and we had to send them back. Nice!! An independent delivery driver who overheard our disgust actually told us that he had to bring a delivery of chicken back because it so raw that the people who ordered it, refused the delivery and sent it back!! The steaks arrived with none of the accompanying sauces, chips or seasonal vegetables. The chips for the steaks came 20 mins after the steak was served and the steak sauces came 25 mins after the steak was served!! When the steak sauces arrived the peppercorn sauce looked like curdled milk. It was at this point that we stopped eating and demanded to speak to the Manager. The waiter who could actually speak English was very apologetic but “I’m sorry” simply isn’t good enough when you have gone to the trouble of organising a surprise birthday dinner when family members have travelled nationwide to be present. The manager who was not in was phoned and we spoke to him over the phone. He said that they were short staffed and they had no head chef. Not good enough! If that’s the case, don’t open up shop, especially when you have incompetent kitchen staff that are serving raw food. We told the manager that the meal had been ruined and that we wouldn’t be paying for the 3 steaks. The waiter then brought us the bill and we had been charged for duplicate items! We then had to explain these item by item and delete these from the bill ourselves!! In conclusion this place needs a complete overhaul, including a visit from Gordon Ramsay to shake things up. A very embarrassing experience on my part and a ruined birthday celebration for my wife. As we were leaving, the waiter told us that the place is changing to an Indian Restaurant under the same management. If you dare visit I would advise you to check your chicken tikka masala to ensure it’s not RED RAW and check you are not overcharged for items you did not order!! Good Luck!!

The food was delicious and the staff was great. I've recommended to friends and family to eat there. I will be back again very soon

I've eaten here a few times now, the food is delicious and very filling! I love the chicken burgers, they taste great. The offers they have such as the lunch offer make the food quite affordable too! Will definitely continue to return.

The birthday dinner of the woman is totally ruined! we were a party from all sharing the united kingdom and, the only people in the restaurant, they would think they could not screw it up. wrong! eating was ordered together, but came at very irregular intervals....The waiter couldn't understand a word we said and we had to ask him about times where each court we ordered was court after court. not what they want when they eat and give good money for a special occasion. the mixed grill was very rubbery, the buffalo chicken wings were red raw and we had to send them back. nice! an independent supplier who overheard our disgust actually told us that he had to bring back a delivery of huh, because it was so crude that the people who ordered it have refused and sent back the delivery! the steaks did not arrive with any of the accompanying sauces, chips or seasonal vegetables. the chips for the steaks came mins after the steak was served and the steak sauces came mins after serving the steaks! When the steak sauces arrived, the pfeffer sauce looked like roasted milk. it was at this point that we stopped eating and asked to talk to the manager. the waiter, who could actually speak English, was very apologetic, but “I’m sorry” is simply not good enough if they went into the effort to organize a surprise birthday dinner when family members traveled nationwide to be present. the manager who wasn't there was called and we talked to him about the phone. he said they were short and had no chef. not good enough! if this is the case, do not open shop, especially if they serve incompetent kitchen staff serving raw food. we told the manager that the meal had been ruined and that we would not pay for the steaks. the waiter brought us the bill and we were accused for duplicates! then we had to explain this item by item and delete it from the bill itself! Finally, this place needs a complete overhaul, including a visit of gordon ramsay to shake the dinge. a very embarrassing experience on my part and a ruined birthday party for my wife. the waiter told us that the place turns under the same line into an Indian restaurant. if they dare to visit, I would advise them to check their huh tikka masala to make sure that it is not red raw and check them that they did not overload for items that they did not order! good luck!

The food was delicious and the staff was great. I have recommended friends and family to eat there. I will be back soon