Papa John's Pizza

Terrible experience! Our pizzas arrived late and missing pepperoni, with no dip as ordered. The delivery guy was rude when asked about the dip, and the manager on the phone was dismissive. When offered to send the wrong pizza with pepperoni, it would have arrived cold. The overall service was disappointing and unprofessional. Avoid this place and opt for Dominos instead. There was no offer to refund the missing dip, which is a breach of contract. It seems like there may be a new manager in charge, and if so, they should be replaced before all customers are lost. This was a shockingly poor response compared to other establishments like Dominos.

I have ordered from this restaurant several times in the past, but tonight's experience was the worst. The pizza was delivered an hour late, lukewarm, missing toppings (which were supposed to be standard, not extra), and the dip was also missing. The delivery driver was rude and unhelpful when we asked about the missing dip. I called the restaurant to complain and spoke to a friendly employee who apologized. They spoke to the manager, who said they would remake the pizza with the missing toppings and bring the dip. The manager was unable to speak with us for some reason. I expressed my dissatisfaction with the whole ordeal, but there was no offer to refund the cost of the missing dip, which may only be 49p, but it seems like the right thing to do. Needless to say, we will not be ordering from or recommending this restaurant again. The service was a disaster.

Regularly stay in Hull for business and have tried most restaurants and takeaways. As it was a miserable rainy night I thought I would order In. Ordered through Deliveroo and was given a time of 8.05pm.called shop and they said they were busy but order was on The road. Order arrived at 8.50pm and was stone cold. Will not be ordering again from P John’s. Shame.

Definitely worth the price. Had a small mix-up ordering online for delivery instead of pick up, but I called and they fixed it without any issues. The pizzas were perfect, hot and delicious. A great treat night, will definitely be back. Keep up the good work!

Horrible service. Had an issue with the order and the manager who wouldn 't even give me their first name was shouting at me and talking over me not allowing me to actually say what the issue was. Talking down to me and actually left me shaking and in tears after the phone call. Order there all the time but won 't be now as it 's probably the worst customer service I have ever experienced. I 'm not usually one to complain and just had a small issue that needed sorting that was escalated greatly by the staff member. Didn 't even complain previously when they gave us real cheese instead of dairy free with an allergy and this could have been reported. Staff members attitude was aggressive immediately and they had only just opened.