The Mulberry

Very poor service. Great chef who has been badly let down by the front of house. Tables not ready when we arrived, 3 items on menu not available (at 6pm on a Saturday night). Was given the ‘Norfolk restaurant week’ menu and then after we had chosen was told we had the wrong menu and was given a lesser menu to choose from

A really delicious Sunday lunch although they had run out of their Norfolk pork roast which we were looking forward to. Our lunch booking was late on into the service so I suppose it is understandable. The service was excellent and very caring (we had a baby elderly parent with dementia in our party!! Will definitely be back!!

Arrived for Sunday lunch a little early and we were directed to the bar to have a drink until our table was ready.2 gents already at the bar waiting to be served. 1 person behind the bar still setting up the area to be able to serve, no ice , no nozzles on the pumps and then the till/card machine wasn’t working properly. After waiting almost waiting 20 mins for drinks, we gave up and went through to the dining area. We explained what had happened to who we believe was the head waitress. She apologised and said that should not have happened and went and got us our drinks herself which were given complimentary. We chose from the menu and both opted for the soup as a starter. When the soup came I had to ask for soup spoons as they weren’t on the table or brought with the soup. If you have soup on the menu the tables should be set up accordingly they can be easily removed if not needed. Soup was ok but there was a bit too much salt in for my liking.The bowls were removed when we had finished and we were both looking forward to our roasts. After half an hour we still had not received our mains, bearing in mind people who had come in after us and had starters had been given their mains and were almost finished. I am never usually one to say anything, but on this occasion I did. For whatever reason our main had been overlooked and it came out within a few minutes of having to ask.The presentation of the meal was not great everything was piled on top of each other with a Yorkshire pudding on the very top. The meat was lovely, I had Roast Pork and my husband the beef, but the rest of it was mediocre. The hotel it self looked lovely with nice surroundings looking out on to the golf course. For a hotel the has a grand sounding name the meal and service we received was anything but grand, with the exception of the head waitress who tried to rectify things as best she could.

We met my cousin and her husband to eat our dinner in the Mulberry restaurant on a Friday evening in early august on a wet evening ! We were looked after from start to finish by such lovely . Friendly attentive waiters called Harvey . Rory and Gareth and the food was so delicious !

We met my cousin and her hubby here for a meal on a Friday evening and the service from start to finish was highly rated by us as the three young waiters were so friendly and couldn’t do enough for us so a shout out to Harvey, Kyle and Rory you do the hotel proud !