Andel Lodge

Unfortunately we invited the family to Christmas lunch with us. We had my grandson who is 12 with us. He asked if the Yorkshire puddings had been cooked on the sun. They were black as were some of the baked potatoes. Obviously been waiting in the oven for hours. Our main meal didn’t arrive until almost 3pm. The beef was advertised as rib which it most certainly wasn’t. Hard to tell as the slice was so small. There were three waitresses to serve in the region of 60 people. Never again.

We attended for a group lunch. Two people to serve 40. One behind bar in lounge serving also in function room. Slow unsure service and expensive for some. Food received and was ok but some experienced a long delay and one gluten free meal had terrible gravy. With only two serving the food it took a long time and was not a controlled event. This was far from what had been a good previous experience. We will not go again.

We spent time here recently in one of the cabins attached to the main building with our dogs. The room was clean but tiny and dark and the bathroom smelt musty. It was badly in need of an update I can’t imagine when it was last done. The beds were uncomfortable. The road was noisy constant traffic including lorries which kept is awake most of the night. It was good to have a small grassy area at the back to take our dogs for a wee. Lots of tea coffee and toiletries provided which was nice and most of the staff were very friendly. Due to my husband being taken ill we had to stay an extra night, we were charged over £90 for this which I thought expensive compared to what we had paid for the rest of our stay. Whilst packing to leave one of the dogs pushed a biscuit under the bed. I put my hand under to get it but couldn’t reach it so I got a wire coat hanger from the cupboard to get it out. I was shocked to see an unwrapped razor blade appearing. Luckily I hadn’t sliced my fingers. I took it to the reception when I checked out and gave it to the man there. He just looked at it and mumbled something about workman. I didn’t get an apology or a show of any concern. I felt he was very rude. We were not happy with our accommodation and won’t be going back.

We were there to stay close to family. The room is so cluttered with furniture it was very difficult to move around so you could only sit/lay on the bed once you were in the room. The room fronted the hotel and the noise from the traffic was unbearable. Some of the staff were nice friendly but some (in particular the Asstnt Mgr) was downright rude. We cut our stay short to get away from the place. Definitely would never stay there again.

If you only want a main course forget it as you have to pay for 2 courses, you do not get a reduced charge if you want a main course only.