Dairy Queen Grill Chill - Kelowna

I always thought the only fix for a bad day was an unhealthy amount of ice cream to drowned the pain in diabetes. Turns out exceptional customer service is just as effective in brightening your day. I need to apologize because I forgot his name, the assistant manager here, I believe it was Isaiah? (Will update accordingly) this man needs to be running this place by the time I come back. I walked up to the counter broken hearted and beaten by a rough day and when he asked how it was going, I thought for moment and said “awful, that’s why I’m here.” He smiled and said that I’ve come to the right place and he couldn’t have been more correct! I placed my usual order and thought to myself “I need more”. Now, the custom order I was about to place, I’ve tried to place in the past to no avail, employees “weren’t allowed”. Now, I was never asking for mountains to be moved, just a little combination of two magical items…let’s call it, The Split-Fection. Isaiah smiled and said, “yeah man, I can do that….what if we add (secret step)” and had to take pause, not only did he not hesitate to create this delicious custom order but he even thought of a way to make it better! This right here, this is true customer service. Within a minute, my order was ready to go and I happily sunk into a seat ready to wash away my sadness. But I realized, this simple interaction with such an outstanding employee already made me feel better and the ice cream, as amazing as it was, was no longer needed to make me smile…but I ate every bite regardless because it was pure art! So DQ, you keep this man or board and see that he’s well looked after, he’s a dying breed of people that still care about their job and knows what to actually offer the customer for a truly good experience.

Every time we go here the staff are always friendly. Tonight a young man at the drive through window noticed my Veteran Hat and thanked me for my service. It's the little things like this that make some employees excel. I'm so impressed that he took the time made my day. Thank You young man for your Service as well.

Had dinner with my boys. sometimes they can be a handful. The staff at the Airport Village Dairy Queen were very accommodating. They even involved the kids in the ordering process. We will definitely be back for the incredible customer service. Thanks again!

I wanted a bacon cheeseburger, it was made hot and fresh. Filled out the online survey from the receipt while I enjoyed it and received a free Dilly bar for my efforts. The restaurant was clean with plenty of seating.

Place is fairly new had a great look and was very clean and tidy. The gentleman behind the till was very friendly and even brought us our cups after i left them at the counter. We ordered and the food was very quick and tasted good.