Whataburger - Katy

This location is just five minutes from my workplace. I placed an order at 6:27 AM for pickup at the drive-thru, and the receipt indicated that my order would be ready by 6:32. I arrived at the drive-thru at 6:30, but there were two cars ahead of me, and I ended up waiting for 20 minutes. When I finally received my order, it didn't taste fresh; it felt like it had been sitting in the window for a while. The food was only warm, not hot. I also ordered strawberries, but there were none in my bag. I usually enjoy this Whataburger location, but their customer service has been lacking lately. I plan to contact the manager after work because I was not satisfied with my experience today.

I made an error with my order today—totally my fault, as I ended up at the wrong location for my online order. However, the restaurant went ahead and prepared my order without charging me. They really saved me a lot of time, and I sincerely appreciated it. I didn't expect that at all. Thank you!

I visited this location while I was in town for an appointment, as I'm from College Station. The young lady who assisted us was incredibly sweet and made the experience wonderful for my children and me. Yesica C., you are amazing—keep up the fantastic work!

The amount of times this location has disappointed me is pitiful. Expect forgotten food half the time. I keep giving them a chance because I love whataburger, but honestly it's a huge let down

I ordered online for curbside pickup to save time, it turned out I had to wait 20 minutes for my order which also was missing ketchup and the drink was also wrong. And it was not the first time it happened to me at this location. Will not come back tothis place, I would rather drive farther to get better service at different location in the area.