Crumbl Cookies Cinco Ranch - Katy

Never disappoints. Delicious variety cookies, so many favs and the Cinco Ranch store is quick. I always order on their App and it's ready when they say it'll be. 5 stars!

My name is James, but I 'm logged in, and I only ordered one chocolate chip cookie under Brandi W., who is my wife. Let me start by saying I walked in today, on 9/5/23, and no one even looked up and acknowledged me. They weren 't even busy. All it took was just one person to look up, speak, and ask the name on the order, even to see if my stuff was ready (which it was). Everyone was in their own world while decorating cookies, and my order was already prepared and sitting there. So I had to literally say ' 'um...excuse me??? to get one of the girls ' attention to hand me my cookie, as it was just sitting there. Horrible customer service! It would have taken two seconds to acknowledge and hand off my order. But I had to stand there for about 3 minutes first and give them the benefit of the doubt of just not noticing somebody standing there. Oh, then, to top it off, the girl finally just (slid) my cookie to me with an attitude, as if she was mad about me having to get her attention. As I sit here in front of the building typing this, I 've noticed that they aren 't greeting ANYONE while they walk In!! These places of business need to quit hiring kids and hire grown-ups with real bills and have stuff to lose. I 'll never order from here again. Their cookies are basic, at best, and cost way too much for that type of customer service. I only ordered because I have my six-year-old with me, and she likes cookies. I could have just gone to Subway for all this.

Every cookie I’ve tried here has been amazing, I love this place!

Omg I didn’t know if I’d like it, but it has become my NEW OBSESSION. I’m looking up the latest cookies every 5-7 days, the milk chocolate chip, strawberry ice cream bar blueberry cheesecake are EASILY my favorites??

Heard so much about this place. Love how they don’t cram the box by putting in so many cookies one top of another. The flavors of the cookies are good but I felt like they were too thick and chewy. I mean the texture was different. Still a good present for teachers or friends party. Staff was nice, helpful and prompt.