Silverlake Ramen

The treatment my daughter received tonight from this restaurant’s manager tonight, is abhorrent. Here’s what happened: My daughter went out with friends from her National Mock Trial team. The irony here is that these kids know and understand the law and generally adhere to it. Tonight, my daughter and one of her teammates came in with their team to eat. They had intended to order at Silverlake, but nothing appealed to them. So they went next door to another restaurant and got an order. They came back and sat at a table next to her teacher. The waitress respectfully approached them and told the two girls they had to leave with their food. Their teacher/coach did NOT want her students outside and vulnerable under her watch, but understanding the request told the girls to come sit with her and the other student with her, figuring with them having just paid over $60 getting food, including some churros for the two girls. Shortly after the supervisor came over, and she told them that they had been told “multiple times” to leave. Keep in mind, at this point: 1) there were two paying customers eating $60 worth of food), the coach and one other student 2) the other girl, the one with my daughter, hadn’t even gotten the food out from the other restaurant, intending to eat back at the hotel 3) the teacher had purchased churros for the two girls, so they HAD food purchased at this establishment Long story short, my daughter was NOT harming their business. The restaurant was fairly empty. After hearing this the teacher sees that yes, there are signs saying to not bring outside food in: 2 small 4” signs that almost blends into the wall. This is a young girl from out of town, a straight A+ senior student. A GOOD kid. Was the restaurant in their legal rights. It came be argued yes, and this restaurant took to legalism rather than look at the sum total of the circumstance and choose human decency. I work in customer service. I know what giving a customer good service looks like. I know that sometimes you break a rule or two to make customers happy… and SAFE. I called the manager/supervisor and got the same legalistic corporate response. No apology … I’m sure she feels she did “The Right Thing”, and by the strictest of definitions she might have. But as far as customer service goes, this is despicable. It is wrong to turn out paying customers churros) who are high school students, in a prestigious organization,with a responsible adult, simply because they are eating something else, politely, quietly. This attack on school aged children should be considered next time someone considers eating at this establishment. I’m sure the food is tolerable. But the heart here is empty. I’d recommend looking for alternatives.

This place makes great food , I usually order food to go from this specific location, but yesterday, I decided to eat in with a few family members who came from Antelope Valley. They came down to celebrate a 9 year Olds birthday who loves Ramen. I suggest this place because the food is always delicious when we order for pick up. YESTERDAY when we went it I would say that the experience would not be something that I can recommend to anyone. For one the resturant didn't have a card option only cash, and the only person at the register had no idea where the nearest ATM was at. Once we got all situated, it kinda felt like if we where not completely welcomed. Regardless, we stayed and ate the delicious food. At the end of it we paid but the VIBES there where not to welcoming ‍. I think I will just order for pick up next time around.