Luxe Seafood Company

Just finished a tour on Alcatraz and saw the reviews on here were good. It did not lie, the service was great and got a seat for two straight away. Sitting near the window can see Alcatraz and also sea lions! The food is fantastic, we got 1/2 dozen oysters to start and then the linguini clams as well as the salmon which were both delicious. Finished off with apple crumble dessert!

Everyone is friendly and customer service is fast. You walk in and walk out happy.

This place is good to go for an inexpensive and casual brunch. The place is clean and food is reasonably priced. If you want fish or something seafood, yes it's fresh they cooked it for you what you choose from the counter.

Other reviews are right- missing items and bad service.Terrible service- was given a 2 hour window and was provided items two hours AFTER the end of the window (and therefore had to miss an appointment).After looking through items I noticed many (easily over $100 worth) missing.I called and the driver came back, after another 20-30 minutes, ACCUSING me of lying!!!I wonder if they steal the items for themselves and that why they are always missing...He adamantly claimed that he delivered everything; good thing I took timestamped pictures at delivery and while opening the box!Guess what, after minutes of back and forth he left and checked his truck, and came back with a missing box of my items...How convenient. After a heated argument then they happen to “find” the missing items.Not worth all the BS, there are other better options.Stressful experience, made me miss an important appointment and then accused me of lying about missing items.Steer clear of this place. To me it’s a sham.

This is a response to Ms. Wendy Wong’s post. Here is a summary of what transpired:1) Ms. Wong decided not to use our standardized ordering form and created her own “language” to place her orders, which caused her “shortchange” claim.2) We require our clients to make their disputes/claims within a 24-hour period after they received our products. This is clearly stated on all our invoices.3) Ms. Wong made her claim nearly 72 hours after our delivery. I, however, still explained to her patiently via numerous emails that a filleting process, and thus a process charge of $15, was necessary due to her request of having fish head, scales, and bones removed.4) Even though the claim deadline expired, I offered to: (a) credit back her 50% of $15; (b) exchange her fish and replace one processed to her exact order; or (c) a full refund when we pick up the product in question.5) Ms. Wong declined all offers, citing she wanted a full $15 refund and not feeling comfortable for our driver to show up at her residence (she had absolutely no problem receiving our prior deliveries from our driver). Her reluctance not to return/exchange a product only made me wonder if the product was already consumed at the time of her claim.6) Unlike what Ms. Wong claimed, we never sent our driver to her residence without her ok. She refused exchanging the product, so we did not send our driver.Setting all drama aside, here is the final judgement on this issue: After we submitted our supporting evidence on this transaction, Ms. Wong’s $15 dispute to her credit card company was ultimately unsuccessful. Thank you for your time.