Ben's Soft Pretzels - Kalamazoo

I had a disappointing experience at this restaurant, largely due to a staff member named Keith. He was extremely rude when I went to order a pretzel. I attempted to use my rewards points, but he didn’t seem to know how to redeem them and I had to explain the process to him. When the points didn’t work, he raised his voice at me and told me to “take the pretzel and get out of my store.” It was very unprofessional, and I won’t be returning.

We visit this place about once a month, even though it's a bit out of our way. Everything has consistently been wonderful. The pretzels are amazing, and the owners are incredibly friendly, even when they’re swamped with customers. I have no complaints at all, and I highly recommend trying the Dutch almond pretzel bites.

I can say from experience that they treat their employees terribly and their cleanliness is questionable at best.

They are hardly ever open, and when they are they dont have enough dough to make salt free pretzel bites. I cant eat a lot of salt for medical reasons so i guess i wont give this place my buisness. Which is kind of a shame since i work at the walmart yall are located in, but whatever.Update: i learned today you close at 6. Have you considered hiring someone to work later or do yall just hate making money?

I'm not sure if anyone else knows about this place besides me, but it is so delicious. My favorite part is that I don't have to go inside the mall for a soft pretzel. If you are trying to find it, it is the inside of the 9th St. Walmart, towards the pharmacy entrance.