Aleo Italian Specialties In L - k

Waited 10 minutes before someone took my order. Ordered a sandwich and waited another 25 minutes and they never made it. Waited over 30 minutes and never got my order. Very frustrating.

Second time using BBQ Catering package. The stars are for the cook who came and prepared everything, he’s was great!! Food just ok, sub par. Apps we ordered were not good (Brie cup and fried ravioli) but my main complaint is the complete lack of customer service. Had to call 3 times re not wanting to be charged 3.6% fee if using CC and wanted to switch to debit. No call back so had to go in person. Was told 2x manger would call and nope. Went there in person and finally a nice lady called me. Manager was also suppose to call again re an up charge and of course nothing. I’ll order else where next time

Should be no stars. My mother just spoke to a woman named Paula on the phone in an attempt to order an antipasto platter. She was told that they 're busy and she doesn 't have time to talk and tried to rush her through the order. My mother has a brain injury and Paula was being very rude to her. After my mother QUICKLY decided to order a $60 antipasto platter, the woman told her she would need to pay with a credit card number. My mother had to get up and go get the number. Apparently she wasn 't moving quickly enough for Paula. I could hear the entire conversation on the phone. Paula was speaking to someone in the store and said that my mother was rude for putting her on hold. My mother had nicely asked if she could hold on while she gets the number. My mother started to get annoyed and said, I didn 't put you on hold. As my mother got the credit card number, the woman said I 'm sitting here waiting. The woman was very rude and abrupt. She didn 't have customer service skills and upset my mother quite a bit. This business may have great food and reviews, but this experience made them lose one customer. What a shame.

I went there for pick-up lunches and quick things and the food was amazing. I tried to use them for catering, but it was impossible to connect. I emailed requesting a catering menu with prices twice, and received emails without the menu attached or included. When I had a chance to call, I was placed on hold which I don’t have time for. Too bad because their food is excellent. Would you please post your catering menu with prices on your website to make it easier? I’m not sure what else could’ve been done on my part to make the transaction smoother. Catering is supposed to make things simpler for people.

Growing up Italian they had big shoes to fill and they are doing. A great job