Dunkin' - Johnston

Terrible customer service; didn’t listen to us when we were talking and made all of our coffees wrong. Do not recommend stopping here.

This has got to be the worst Dunkin in the state. Coffee is never made right. They just make you a regular coffee everytime over here. Food is always cold like gets served to you in the bag cold. And the atomosohere the demeanor of the people is just flat out uninviting. This is the closest one to my house so I give it a shot but I usually purposely drive more then ten min out of the way to get a different Dunkin experience.Day 2 another horrible experience. Coffee made just flat out regular and plain. Croissant colddd not even remotely warm I included a picture of the sandwhich I received today egg mangled I didn’t even order bacon and ice cold. This place legit just gives you whatever they want. Staff so rude can’t even get a thank you out of them or a you’re welcome when I’m practically forcing itDay 3 in a row. No flavor in my coffee my sandwhich is cold and again has bacon on it even though I specifically said an egg and cheese on a croissant she said okay I said okay so no meat right? Well it has bacon on it. So far that is almost 30$ waisted this week.

Despite Jenn being an older woman, jen has clearly not learned how to effectively communicate over the years. It is disappointing to encounter such a level of disrespect from an employee who should have learned basic customer service skills many years ago.The rest of the staff was lovely.

Coffee tasted burnt and asked for a Caramel latte and got a regular latte .was disappointed ,might have been because they where busy. Not an excuse,.Won't go back .

I spend between $20-30.00 each morning from Monday-Friday. Drive an hour everyday with my children and the inconsistency of this place has been horrible! Not only do I typically order it 15 min before hand but either they don’t make the coffee right, my kids sandwhiches are not toasted and the cheese is not melted, missing items, or standing there waiting another ten min because they put my order as a drive up then a walk in!!! Any one with kids and a time structure between 5-6am know how hard it is just to get children out the door, but to have a place mess up daily has driven me to stop going to this place! I get that it gets crazy in there but I rather a warm meal and all the items I have requested then getting in the car, having no time to go back in, and upset hungry kids!!! This is not because they are understaffed this is poor management and adults who do not care about thier jobs!!! Come on guys you’re getting paid minimum wage to work at a breakfast place! They fight for higher pay, raise the taxes and yet Dunkin’ Donuts can’t seem to provide $15.00h services!! Ridiculous!! I am not some random person mad at their one meal please take the time to look at my account, I have about 5k points and have been consistently going here for two months!!!! This is outrageous!!