World Bean - Jamaica

The staff at the counter were extremely unpleasant. One lady took 10 minutes with only one customer, then she was on the phone and moving very slowly. The line was long and a flight was boarding, yet they were rude when I asked them to speed up due to the boarding flight. I'm glad I didn't order anything. Save yourself the trouble and avoid waiting in this line.

Located in Terminal 5, this coffee and snacks counter typically has a long line that moves slowly. Once you reach the counter, it is best to know exactly what you want as the staff may not have the time or patience to answer questions. Be prepared to pay with your credit card. I made the mistake of asking for milk and sugar, which resulted in some regret as the extras are located out of sight behind a crowd. Vegetarian options are available, but limited. Dietary restrictions may not be easily accommodated. The restaurant is located near airport parking with plenty of space, but it is approximately a 1-mile walk. Unfortunately, the establishment is not kid-friendly, but it is wheelchair accessible.

I went to this restaurant and bought cookies that were marked as $6 on the shelf, but they charged me $14 for them. When I showed them a picture of the labeled price and complained, the barista said she scanned it and couldn't do anything about it. She also claimed it wasn't her fault. It seems like you need to be vigilant about checking your total because they might overcharge you.

Customer service is not great. They 're very slow, seemingly occupied doing other things. I waited in line over 20 minutes. I ordered an iced tea and a croissant. I was told, We don 't sell iced tea. I pointed out that it 's prominently displayed on every sign. She shrugged. I just looked at her (I think I was expecting some sort of acknowledgement of the misrepresentation... nope). On a positive note, the croissant was fresh.Note to management: you may want to create signs that advertise items you actually sell.

The cheese danish was pretty good (tasted surprisingly fresh), just the cashier that was helping me didn’t know what any of the baked goods on display were and had to ask her coworker. The coworker that knew what the baked goods were was nice, the one checking me out acted like it was exhausting that I had to ask… even though she herself didn’t know. The line did not move fast.I got a packaged chai protein smoothie as well from the fridge, can’t remember the brand but it was really good for a commercially made smoothie. In general I was impressed with the selection of packaged snacks here, but of course it’s airport prices.