La Nopalera - Jacksonville

I wasn't impressed with this new La Nop location. The service was slow and we had to hunt down our server when we wanted refills. My husbands food didn't come out at all how the server described it. They didn't do much to change the decor from Up the Creek, pretty much looked like they just took down the fish. The place was packed but we knew we would have wait on a Friday night. They said 45 minutes but it was more like 20.

We have been loyal customers of the Kingsley Ave. restaurant for almost 20 yrs and have always had great food quickly with excellent service. We decided to give this site a try expecting the same type of service we always had gotten at the other site and man were we disappointed! All of the waitresses were texting on their phones when we came in to be seated and once at our table had to ask for water, then for straws, then for chips. Once we ordered our food we waited for almost an hour before getting up to leave. Our food showed up at our table when we were almost out the door with the waitress asking us if we wanted take out boxes (she hadn't bothered to offer us anything else up to that point). We declined the offer and left and proceeded down the street to Chick-Fil-A, where we were served quickly and well. Do yourself a favor and go to the La Napolara on Kingsley Ave...it may be a little further to go, but will be much more worth the trip!

Love the environment, Love the food, Love the decorations, Love the place ????. very delicious food, good place for families ???? you can enjoy having a party ???? ???? too. Kids menu is big that can feed an adult. variety of food and fresh . thefajitas are delicious ????. the only thing I would suggest is to serve food faster. the restaurant had 4 customers and we gotour food 40 minutes later, this is the point I have. highly recommend to visit ????

The food was excellent. We go to a lot of Mexican food restaurants and this would be in my top 5 of recent Mexican food. I don 't know what 'authentic ' Mexican food would be, so I will stick with flavors. Everything was fresh and everything tastedreally good from diabla shrimp to pinto bean burrito. One of the best margharitas I 've had in a while. Very smooth and not soacidic. Although the place was full, it never got too loud to have a conversation. The staff were attentive but not alwaysclear. For example, there was a paper menu, a laminated menu and a QR code menu. Nobody could explain why we would choose one ofthose 3 to order our food from. That isn 't very important really because we got great food, but it was confusing and nobodycould explain. Though some of my family do, I don 't speak Spanish very well.

Tonight?s experience started off well. We were seated quickly and our drink orders were taken in a timely manner. That?s where it ended. Our waitress Daisy didn?t return for over half an hour. It wasn?t until she asked to refill our drinks that I had toask when our food was coming up. Once our food finally arrived, it was unsatisfactory. My carnitas seemed over cooked and only aportion of it was tender. My wife?s 2 taco plate, she said the hard shells tasted store bought and the meat was very little. Myin laws did not enjoy their burritos at all. Please address the wait staff. It appeared that many of them were standing aroundand socializing with each other rather than tending to the customers. Our food should have been delivered faster than it was. Itwas not too busy and there?s no excuse for the tardiness. At this time we will not be returning unless this changes.