One Ocean - Jacksonville Beach

The resort is in a perfect location for spending time on the beach or the ability to walk to superb restaurants and shopping. The experience and customer service was a 5 star! Everyone was friendly and overly helpful. From the friendly and quick valet to the front desk staff to the restaurant/bar staff everyone was very welcoming and accommodating. We booked a corner king room and the size of the room was spacious. The room had a mini-fridge. We didn't realize bottled water was available when you wanted some. We purchased a case of water before our arrival because we try to stay hydrated at the beach. There is a keurig in the room or a free espresso machine in the lobby. The rooms and balcony need a little TLC to get it back to a 5 star resort but it was still very nice. The room and facilities are very clean. The resort has an upscale feel. The pool was warm and clean and the beach access was perfect. The beach had beach chairs and not loungers and no umbrella (maybe because it was March). There is an outdoor fire pit area as well. If we are in the area again we would book at this resort again.

Nice, quiet clean hotel. It 's dated and beginning to show its wear. The room furnishings are aged. The lobby couch cushions are soiled as well. The ridiculous $35/day resort fee added at checkout is complete BS, especially for business travelers who only sleep shower in the hotel. Who uses the pool in the dead of winter?

I come to Jacksonville a lot for business and this is my go to place to stay. Very friendly staff and the rooms are always clean. A All Around!

Fantastic beach vacation!!! From the moment we arrived we experienced excellent 5 star service. At check in, Debra was super accommodating of our early arrival which allowed us to utilize a full day at the beach. After soaking in the sun, we arrived back in our room to find a bottle of La Marca Prosecco, some delicious chocolates and a handwritten note- wishing us a happy anniversary. We were utterly impressed by this gesture, because we had only casually mentioned this to Debra. However, she took note of this detail and helped to make our vacation even more memorable. The hotel itself is absolutely beautiful! The location (directly on the beach) couldn't be more perfect. We are hoping to make another trip to One Ocean before the end of summer!

Deborah and the staff here were incredibly rude, unprofessional, and lacking customer service. During my stay, the valet staff lost my car key and they had to call pop a lock to forcefully unlock the car to retrieve important items for my engagement party. I was 2 hours late to my party and was forced to Uber 34 mins away there and back. They did not find my key until the following day. It fell while they were parking another car and it was inside of another guests car. They did not offer sufficient compensation and were u willing to work with us. Deborah 's response was things happen ... I have stayed at this hotel for over 15 years even in the nicest of rooms and I 'm highly disappointed with the new management ownership this place is really going down hill. Avoid this place