Potbelly - Irving

I visited this location yesterday for lunch with my boyfriend. It was my first time ever eating at a Potbelly. I ordered the pizza melt and chicken pot pie soup. The soup was great but my sandwich did have a hair in it. It was handled appropriately and they did make me a new sandwich without question. After the incident I noticed none of the workers handling food were wearing hair nets or anything to keep their hair pulled back. One girl who was putting toppings on sandwiches had her hair pulled back in a low and loose ponytail with a hat on but her bangs/chin length hair was hanging down in front of her face and over the food. Another guy had very big curly hair that stuck out all around his hat. Regardless of where the hair came from as a food establishment I believe all workers should be required to wear some sort of hair net or be required to have their hair completely pulled back and out of the way to prevent incidents like this. Just wearing a hat does not prevent this if your hair is not completely covered. I probably won’t return, not solely because of the incident I experienced, but because they are not taking the proper precautions/health requirements when handling food.

Philip Vince at the restaurant arebest, 2nd to none to enlight customers. We enjoyed the veggie Mediterranean sandwiches so much over the weekend. We rate them on top over other sandwiches, wins our appetite to come back soon. Thanks, Ghans Bena, 4/22/24. Hats off to them.

My sandwich is always great and the staff are always super helpful and polite. Awesome

Placed an app order for my lunch break came in and it was ready for me. Pick a pair was fresh and correct portioning. Chocolate brownie cookie was also fresh. Hit the spot. Good friendly team.

My experience was awesome! Rob is super great at helping you to decide which new sub or soup to try if you’re looking for something new. The chicken pot pie soup is heaven! Moses was very helpful with the checking out process and learning more about menu items. Great place, great people, glad I stopped by and gave it a shot. Will return!