Pieology - Irvine

So dirty on pizza table. I got my pizza opened out and really shocked. It is burned really good, meat parts are black and he said it is normal. They sell TRASH.

Water/soda fountain was broken. The pizza was ok but you can tell they have changed. The pepperoni has been changed. It use to be small and curl up in the oven. Now it's the lame type like every other place. Cost are way up as well.

This place has really gone downhill. Been coming here for a few years but the food is horrible and they started up charging for everything. Our pizza had been sitting on the counter but no one called our name. Got our pizza and it was burnt but all thetoppings were cold. Cheese hadn?t even had a chance to melt on most of the pizza. Based on the other bad reviews, it sounds likenothing has changed. We experienced the same issues with staff, cleanliness, etc. although I appreciate the cookie cutterresponses that the team is aware and addressing the issue, they are clearly not and don?t intend to either. There is no attemptfor great customer service here. This will be our last time coming here. So many other good pizza places close by.

Update! Stopped by here on 8/9/22 wanted to grab a quick one topping and a drink. I noticed a sign on the drink machine when I walked in Out of Order . I asked when I was paying about soft drinks and the lady told me yeah, it 's out of order . Ilooked at the refrigerated case and saw only kid juice and milk. I even asked Do I eat my pizza with milk or juice? The samelady kind of laughed and said yeah, since the fountain drinks have been down, we haven 't ordered enough bottled drinks . Iasked about just water and she asked another worker if they had water and nothing. Wow! The lady that helped me then walkedover to her laptop in the restaurant and was finishing her desk work....GM or DM, maybe? Great job there managing.... How aboutgetting cases of water to give to your customers? $5 case. Hell, even charge us $1/water?? It 's 95 degrees today and zerodrinks. I won 't stop picking either....for the prices food places are charging, service and product better be perfect!! Here 'smy previous review (I need to stop giving places 2nd and 3rd chances): Last time I come here! This happened a couple of monthsago too....Showed up today 2/15/22 to get a pizza at 1:05pm and arrived to a basically blocked door saying that they 're havingEXTREME staffing issues and they 're only taking online orders. WTH? It seems like poor planning and poor management is theissue here quit using the pandemic as an excuse to just not open. How about just close, period.

There was a long line you?d expect the employees to be a bit upset but Keona was so incredibly kind. And she worked very fast switching between online orders and walk ins!