Shake Shack Polaris

Extremely overpriced for lackluster portions. And the serving staff acts and looks like they'd rather be doing anything than working. Columbus has so many amazing burger places that there's no excuse for a Manhattan original to come to town and be this bad.

Ordered 2 cheeseburgers, hamburger, and a drink was $26. Thinking that as long as it’s good, it will be ok. All 3 burgers were charred to a crisp well beyond burnt and probably not fit to consume. Tried to reorder one that also had the cheese burnt to a crisp. Server was very gracious about it but I won’t be coming back.

We waited over 40 mins for our food, the manager did offer to make it or refund the order, even with him making it there was still a sandwich that was missed, and the food was not anything to write home

The Manager Justin was very kind to help us with a coupon issue we had and he honored it regardless. He was patient and understanding. Thank you Justin and Staff for the wonderful experience!

Wow, where to even start? Employees making videos and screwing around, tables greasy and garbage on the floor, and this place was EMPTY. Over priced underwhelming food. Chicken bites were microscopic and mostly bread, absolutely dripping with fryer oil. It left oil slicks in the ranch dressing FFS! Burgers small and NOT worth the price they’re asking. You can talk all day about sourcing and quality but if a family of four can’t eat here for under $40 what are you doing? We tried for a redemption attempt and let the kids order shakes after the meal. Fail. $7 milkshakes are a crime. Corporate greed and management incompetency at its finest here. It’s no wonder your employees avoid customer interaction, they know how upset everyone is going to be with their shake shack experience.