Subway - Independence

I didn't eat in a subway. when I ate this place, I was amazed and disappointed by myself. eating was great, it filled me and made me feel excellent! I would recommend this place to everyone. the server was wonderful. she did my food exactly as I asked, and I couldn't say more about how excellent and very I enjoyed!

This was one of the best experiences I?ve had at a Subway in a while. I visit several different locations around the Blue Springs/Independence, MO area and they are not all so fast, neat, or friendly. Steven at the location off Valley View Parkway, however, was very kind and personable and the food prep area (that I saw) and the lobby was clean and tidy and my sandwich was made quickly.

Nearly the same experience as the previous person. Ordered online and went to pick up food. Everything on our order was wrong? they ran out of roast beef, forgot to put lettuce on a BLT, forgot to put banana peppers on another sandwich, forgot to putcheese on another. Essentially nothing was correct on a $30 order. Called up and tried to let them know they messed up my orderand was promptly told that I ?need to learn how to read a receipt.? Tried to tell him (Gary the manager) everything on thereceipt and what was missing, was told I didn?t know what I was talking about and hung up on me. Tried to call back againtoday, was told (by Gary) I needed to call a different number. Was actually just given the store number which I had alreadycalled and was talking to him on and proceeded to leave me on hold for 10 minutes before hanging up again. Have already filed acomplaint with corporate. Will not be returning and will make sure to tell everyone I know to stay away from the place.

I ordered by Club sandwich online and when I returned to work ready to eat I see that there is no roast beef. The issue is not that the store was out of roast beef but that at no point did they tell me. The online system allowed me to order and pay forsomething they could not properly make. The workers in the store did not call to see if they could add anything in it's place or if I would like to change my order. When I picked my food up from the store I spoke with the girl working and she did notbother to inform me of any of this. Most disappointing is that when I opened my sandwich they did not even give me more of theother meats that go on the sandwich they just shorted me. I called to speak to a manager and he was not in, the girl I spoke tostated she printed off my receipt and took my name and number so management could call me that evening. I never received a callso I called the next day and Gary (the manager) answered the phone and while I an explaining who I am and the situation, tellsme to call back later and hangs up. I will never spend my money at such a disrespectful location again.

I had a disappointing experience at this restaurant. The girl who was working there was extremely rude. However, I want to highlight the young gentleman named AJ, who provided excellent customer service. He went above and beyond to ensure we felt as happy as possible given the circumstances. We were not informed that only wheat bread was available and that they had run out of meatballs, indicating poor restocking practices. When I asked the girl for the manager's name and number, she claimed she was not allowed to give that information out, which I know is not true as a co-GM myself. I would greatly appreciate it if a manager could reach out to me regarding this situation, as the service I received was unacceptable.