1st Street Deli (in Seminole Casino

Food was good. Decent service. But, 2 hour wait is a bit too much. They need more than 1 restaurant on Saturday night. We waited to eat till we went to the casino. No other restaurant open in the area did not help.

WOW. Coming from someone that has been in the customer service industry for more than six years, and in management for four, the customer service from the management I experienced this evening was beyond appalling. To be honest, ever since the casino closed down the main dining hall, the food quality has suffered tremendously, and unfortunately, this evening was no exception. We started with the potato latkes, which were amazing. However, when the entrees were delivered, they were not only of sub-par temperatures. My mother-in-law ordered the roast beef sandwich, which was served on stale bread and along side potato salad that was overly dressed with mayonnaise and lacking serious flavor. I ordered the patty melt, which to my surprise, which contained cheese that was not melted whatsoever. The bread was not toasted and the patty they placed in between the bread was of that which belonged to a cheeseburger. When we attempted to explain our discontent with the manager, John, he proceeded to crudely tell us, You either eat, or you pay for it for ladies . Then, he swept our plates from beneath us and proceeded to asked me, What do you expect from a patty melt? . To be honest, I have had far superior patty melts from Steak Shake, for 1/8th of the price!

We had a fantastic dinner at the Seminole Casino. I had the Fish and Chips, and it was delicious! I was totally surprised with the portion (see photo). My hubby had the steak Fajitas. He said that they were also very good. Our service was excellent. The restaurant has been redecorated since we were there the last time is very nicely decorated. The Indian bread with the butter and honey is worth the trip out there.

Here now, mashed potatoes cold, asked for them to microwave them. She brings me a another bowl of potatoes. They are flipping room temperature. Ugh

We arrived approx 25 to 30 mins prior to closing and stood at the hostess stand, being ignored for a few minutes while workers stood there chatting. Empty tables opened. Someone finally came over and said they didn't have any available tables (when I can see them straight ahead). I never arrive close to closing, but the hours were listed wrong on a site. So they refused to seat us, with empty tables, then claimed the kitchen was backed up. Most people had their food, so they were making excuses to not seat anyone. She then said coke back and they might be able to make a sandwich to go.