Red Chilli - Ilkley

Very disappointing, stubborn and short-sighted customer service. I ordered a takeaway by phone on Sunday night. There is a 2 for 1 offer. I ordered 4 curries, 2 with rice, 2 with naans. As the offer was 'buy one, get the cheaper one free, I assumed I wouldn 't need to make two phone calls and that sense would prevail on which curries would be taken off the bill. This was not the case, when I arrived to pick up my order, at which point I asked which had been removed. I explained that (for the sake of this review, let 's call the most expensive dish, A, the next most expensive B and so on to D) the cheapest (D) and third cheapest (B) should be removed and not the two cheapest (D and C). My reasoning being, that I could have made two phone calls, the first to order dishes A and B, where he would have taken off B and a second call to order C and D, where he would have taken off D. Because I ordered all 4 together, he chose which two to take off, C and D. The difference between these was almost £5, so a significant amount. I asked that the difference be taken off the bill, he refused. I asked that the order be cancelled and re-made, he refused. I told him that it was my first time to the restaurant and that for the sake of £5, this curry restaurant would leave a sour taste and that I would choose to go elsewhere in future. He didn 't care and stubbornly refused to change the bill. Needless to say, I won 't be returning, which is a shame considering our household does enjoy a curry and have one all last every couple of weeks. As this was a £40 order, that would total potentially £1,040/year, lost for the sake of a £5 difference. In contrast, when I went to Moghul a couple of weeks earlier, the father of the business hand delivered my order personally and welcomed me to the area, noticing that I was a new customer. We went back there again and the service was second to none. I came away from there feeling that it 's businesses like that which make towns like Burley in Wharfedale the welcoming communities they are. Service: Take out Meal type: Dinner Price per person: £10–20 Food: 4 Service: 1 Atmosphere: 2

Excellent food and wonderful kind and friendly service. The daal especially was excellent! Vegetarian options: Plenty! Service: Take out Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Palak Aloo Daal

Service: Take out Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 4

Came here on Wednesday got a lovely filling meal for only £11.95 paying cash. I would definitely recommend coming here Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5

The food was amazing, service was brilliant overall lovely experience Food: 5 Atmosphere: 5