Carvel - Huntington Station

The restaurant is now under new management, so when I arrived just before closing, I ordered my usual dish. Unfortunately, an ingredient was missing. The employee went above and beyond to help me - he even went to the store to try to find the missing ingredient, but they were closed. He offered to substitute it with another item, which I was fine with. He even offered to remake the dish the next day if it didn't taste right, but it turned out great. The next day, when I returned, they kept their word and remade my order. The service was excellent and the staff was very friendly.

I wanted to share my thoughts on the ice cream, but I was completely disregarded and the person behind me was assisted as if I wasn't even there. I will not be returning to this place if this is how they treat customers.

We entered the restaurant and quickly left. The ice cream appeared melted in the display case and the overall establishment seemed to be of poor quality. Additionally, there was a sour smell lingering in the store.

I would like to say something about the ice, but I was totally ignored and the person behind me was helped as if I did not exist. I'll never come back here when they treat people like that.

It literally stinks in there!!! store looks bad and run down! I love carvel, but avoid this! the smell alone when you go in is a big no