Starbucks - Humble

They are always so feiendly; thank you!! Service: Take out Meal type: Brunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Frappuccino, Mocha Frappuccino, Cinnamon Dolce Latte, Starbucks Blonde Espresso Roast Parking space Plenty of parking Parking options Free parking lot

Placed my order online, went to pick up and the door was locked. A sign was up saying drive thru only due to short staff. Tried to explain through the door glass that I had an inside pick up order and I was ignored. Stood there for almost 10 minutes and was never acknowledged. Tried calling for several hours and no one ever picked up. I had to place a whole new order at a different location, which caused me to pay double. I never got this order and was not refunded.

My drink was ready and sitting on the counter. A barista looked at it a few times and walked away. I needed to leave for work, so I honked to get the cashier 's attention. A male named Riley (may go by she came from the back and scolded me, telling me not to honk at the cashier and that it was her second day. I 'm the paying customer. Don 't tell me not to honk and excuse her poor customer service. If she 's unfamiliar with her job, have someone stand with her the entire time!

Store manager, Ellie, was awesome. I?ve been looking for a specific specialty cup all over HTX. No luck. Not only did she give me feedback and where to look, but she gave me her cell phone number for easy verification. She was friendly and offered great customer service. Thanks Ellie!

Worst experience ever. Got in line and it was moving slow (no big deal as it was still moving) and then it abruptly stopped. After waiting 42mins even being next up to order I finally just left the line, along with multiple others that gave up sooner than I did. I'm guessing the staff decided to just stop making coffee and go take a break as when I passed the window there was a hurried sign in highlighter that said closed until 9am. I left at 9:05am. Never again will we go there.