Chipotle Mexican Grill - Houston

Friendly staff. But gave small portions. Got half a scoop of everything. Wouldn't recommend coming here ?

We usually get the chicken bowl and the sofritas bowl and both have been consistently good so far.

Slow with pickup orders with no customers and full staff. Also you have to ask for order because they keep it behind cash register not the pickup stand even if they see customers waiting for orders.

Poor service. No ice. No Diet Coke ... no one seemed to care. Trash EVERYWHERE. And dirty eating surfaces. Unacceptable. That said, food better than most Chipotles.

I came in at around opening time and had a wonderful experience, especially compared to prior experiences at this locationAs you can see in my picture, I ordered a burrito bowl, with 2 side tortillas, and the lettuce on the side. All of this was done well, with good portion sizes, and expedient service.The person working the line was Sofia/Sophia(? and she was very personable with me: explaining menu options, asking me for my preferences, and delivering 5 star customer service.I then I learned she was the General Manager of this location for the 6 months!!For Corporate: This was one of the locations I was most dissappointed with in the city for a LONG time, I had written many complaints to their customer support center. But I do believe in the last 6 months Sophia/Sofia has turned this location around and quality/customer service standards have improved noticeably. This place still has some issues, but they are most definetely being ironed out and Im excited about visiting again.